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Healthcare Customer Service Representative
2 months ago
Requisition ID:
Location: US-CO-Denver
Position Type: Full Time
HR Rep / Recruiter: Colin Mix
Key Responsibilities
The Patient Services Associate plays a crucial role in maintaining efficient clinic operations, ensuring seamless patient interactions and billing processes. This position involves welcoming patients, guiding them to their appointments, organizing the daily clinic agenda, and updating physician schedules. Additionally, the associate manages patient records, collaborates with various corporate departments, and addresses patient inquiries effectively.
- Manage a high volume of incoming calls with professionalism.
- Maintain and document patient schedules accurately.
- Coordinate new and follow-up appointments, including necessary patient testing.
- Review and verify insurance referrals and authorizations.
- Ensure the accuracy of patient demographic and insurance details.
- Collect co-pays, deductibles, and other payments as required.
- Utilize proper telephone etiquette while answering calls, recording messages, and addressing inquiries.
- Facilitate communication flow within the office.
- Welcome and assist numerous visitors, directing them as needed.
- Direct billing questions to the appropriate personnel.
- Support physicians and administrators with various business and patient care tasks.
- Exhibit effective communication skills and a compassionate demeanor towards patients and their families.
- Respect individual beliefs and opinions in a non-judgmental manner.
- Contribute innovative ideas and maintain a positive attitude.
- Uphold patient confidentiality at all times.
- High School diploma or equivalent is required.
- Preferred: Three years of recent experience in a medical office setting.
- Ability to prioritize tasks and meet deadlines efficiently.
- Capable of managing multiple tasks simultaneously.
- Exceptional customer service and communication skills, both verbal and written.
- Strong computer proficiency is preferred.
- Familiarity with safety protocols to ensure a secure work environment.
- Knowledge of medical terminology and billing practices is advantageous.
- Team-oriented with the ability to collaborate effectively.
- Ability to handle high-pressure situations with composure.
- Excellent organizational and time management skills.
Benefits for Full Time employees and qualified dependents:
- Medical, Dental, Vision Insurance
- Progyny Fertility Benefits
- Teladoc Health and Second Opinion Services
- 401(K) Thrift Program & Sharing Plan
- Employee Stock Purchase Plan (ESPP) - 15% discount
- Basic Employee; Spouse; Child Life Insurance
- Accidental Death and Dismemberment (AD&D)
- Employee Optional Life and AD&D
- Short & Long Term Disability
- Pre-Tax Health Savings Accounts (HSA)
- Employee and Dependent Flexible Spending Account (FSA)
- Family Medical Leave Act (FMLA)
- Parental Leave Benefit
- Sick Pay Bank
- Employee Assistance Program (EAP)
- Group Aflac Policies
- Identity Theft Protection
- Employee Charitable Fund
- Continuing Education Assistance
- Various Discount Programs
The pay for this position ranges from $24.00 per hour and is based on years of relevant experience.
About UsPediatrix Medical Group is a leading provider of specialized healthcare services for women, infants, and children. Since its inception in 1979, Pediatrix has expanded from a single neonatology practice to a national, multispecialty medical group. Our affiliated clinicians are dedicated to delivering coordinated, compassionate, and clinically excellent care across various settings, ensuring high-quality, evidence-based services supported by significant investments in research and quality improvement initiatives.
Pediatrix is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
