Janitorial Franchise Business Development Specialist
2 weeks ago
We are seeking a highly skilled and experienced Janitorial Franchise Business Consultant to join our team at Jan-Pro of Northern Illinois. As a key member of our team, you will play a crucial role in supporting our franchise owners in delivering exceptional commercial cleaning services to their clients.
Job Summary:The successful candidate will be responsible for providing consulting, development, and support services to our franchise owners. This will include conducting regular on-site brand standard audits, providing prompt customer follow-up, and serving as a business coach and mentor to our franchise owners. Your primary goal will be to help our franchise owners provide the highest quality commercial cleaning services while achieving 99% or higher customer retention monthly.
Key Responsibilities:- Develop and maintain beneficial business relationships with all franchisees in your assigned area.
- Audit accounts against our brand standards on a regular schedule.
- Identify performance evaluation success or issues through proactive site visits and effectively communicate with franchisees for resolution to aid with account retention.
- Identify additional special service opportunities to assist in increasing franchisee revenue.
- Facilitate communication between franchise owners and their customers, when needed.
- Enhance support to our franchise owners by proactively developing relationships with customer site contacts.
- Provide on-call support, as necessary.
- Schedule meetings with franchisees to conduct business planning sessions.
- Complete and maintain accurate documentation of franchisee and client records.
- Support franchisees with onboarding and offboarding customers.
- Recommend solutions to retain franchise owners' customers.
- Understand the value and benefits of the JAN-PRO Cleaning & Disinfecting brand.
- Technical training skills and experience with floor work, such as strip and wax, carpet extraction, and buffing.
- Timely completion and documentation of administrative tasks.
- Minimum of 4 years in janitorial operations and customer service experience.
- Ability to multi-task and keep composure in a fast-paced work environment.
- Effective time management skills.
- Consistent follow-through on commitments.
- Ability to handle difficult situations and conversations.
- Excellent written and verbal (English) communication skills. Bi-lingual speaking and writing capabilities (Spanish) is a plus.
- Proficient in MS Office programs (Word, Excel, and Outlook) and internet operations.
- Professional appearance, demeanor, and communication skills.
- Ability to work with sensitive information in a confidential environment.
- Experience cleaning schools, dealerships, or medical facilities is a plus.
- Base salary of $47,500-$52,000 per year, commensurate with experience, plus performance bonuses. On target first year compensation of $50,000-$58,000.
- Company vehicle, gas card.
- Retirement Plan, Employer paid Healthcare Reimbursement Account.
- Company provided computer, tablet, and cell phone.
- Paid vacation plus paid holidays.
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Burr Ridge, Illinois, United States Jan-Pro of Northern Illinois Full timeJob OverviewFranchise Business Consultant for Janitorial ServicesJAN-PRO Cleaning & Disinfecting, recognized as the leading Commercial Cleaning Franchise, is seeking a dedicated Franchise Business Consultant. This role involves providing essential consulting and support services to our Certified Business Owners in the janitorial sector.ROLE...
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Burr Ridge, Illinois, United States Jan-Pro of Northern Illinois Full timeJob OverviewFranchise Operations Consultant for Janitorial ServicesJAN-PRO Cleaning & Disinfecting, recognized as the leading Commercial Cleaning Franchise, is seeking a dedicated Franchise Operations Consultant. This role involves providing expert guidance and support to our Certified Business Owners, ensuring they meet the highest standards in the...
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