Sales and Customer Service Representative
4 days ago
The Sales & Front Desk Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer. Estimated salary: $10-12 per hour.
About the RoleThis part-time role requires:
- Sales experience and confidence (membership sales is highly valued)
- Customer service experience (retail or restaurant)
- Computer/ Technology proficiency
- A passion for dogs and dog health & wellness
- Reliable transportation
- Willingness to work in a smoke-free environment
We are searching for a goal-oriented team member who has a passion sales and customer service A successful Sales & Front Desk Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover We are looking for a motivated team member who wants to advance their career through our training path to become a Scenthound Manager.
Key ResponsibilitiesThe ideal candidate will drive membership sales through health and wellness education, develop membership leads, follow up with potential members, answer phone calls, schedule customer appointments, manage customer profiles and records, manage cash drawer, resolve customer concerns, retain memberships, and adhere to Scenthound sanitary and cleaning practices.
What You'll NeedTo succeed in this role, you'll need:
- Confidence in selling services and products
- Ability to connect with customers (both canine and human) and provide outstanding customer service
- Ability to learn our products and services to educate the dog parents; speak to our values and culture as a basis for our services
- Effective communication with team members and dog parents (in person and on the phone)
- Independently solve problems using Scenthound values and culture as a guide
- Attention to detail
- Time-management; Scheduling appointments efficiently
- Accountability; hold oneself and others to Scenthound standards
Scenthound is NOT an ordinary dog grooming shop. We believe dogs require routine care in order to stay clean, comfortable and healthy. With a focus on health, and not just haircuts, Scenthound is pioneering change in an outdated industry Our innovative wellness-focused, membership-based business model is the basis for a franchise concept poised to explode in the Triangle area.
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