Branch Director

3 weeks ago


Palo Alto, California, United States AAA Northern California, Nevada & Utah Full time
{"Job Summary

At AAA Northern California, Nevada & Utah, we're committed to delivering exceptional service to our members. As a Member Experience Branch Manager, you'll play a critical role in driving business growth and fostering a culture of performance excellence within our branches.

Key Responsibilities

* Supervise all operational and sales functions of a branch
* Develop and execute sales and marketing strategies to meet branch objectives
* Champion individual Team Member engagement and development
* Analyze branch reports and internal performance statistics to forecast results
* Ensure compliance with AAA policies, procedures, standards, and regulations
* Steward all branch resources and expense budget compliance

Requirements

* Bachelor's degree in a related field
* Valid driver's license
* P&C license (preferred)
* +2-3 years of management experience
* Strong leadership skills, quantitative and analytical skills, and ability to make data-driven decisions
* Excellent planning and project management skills
* Strong change management skills and ability to operate in an environment of ambiguity
* Broad knowledge of Property & Casualty insurance, membership sales, and service, and branch operations
* Outstanding sales and member service skills and ability to transfer these skills to others
* Strong computer skills, including proficiency with the Google Apps Suite (Sheets, Docs, Drive, Slides)

What We Offer

* Great pay and opportunities for growth
* 401k matching and comprehensive benefits package
* Paid holidays and time off
* Collaborative environment and opportunities for professional development
* Free AAA Classic Membership and product discounts
* Tuition reimbursement program

If you're a results-driven leader with a passion for delivering exceptional member experiences, we encourage you to apply for this exciting opportunity."
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