Client Service Representative

6 days ago


Pittsburgh, Pennsylvania, United States H&R Block Full time

A Day in the Life:

As a Client Service Representative at H&R Block, you will be immersed in an exceptional work environment that values diversity, inclusion, and employee well-being. Your primary focus will be on delivering top-notch client service, ensuring seamless communication, and building strong relationships with colleagues and clients alike.

Your Key Responsibilities:

  • Answering phone calls and responding to client inquiries in a timely and professional manner
  • Greeting clients warmly and providing a positive first impression of H&R Block
  • Scheduling appointments and coordinating logistics to meet client needs
  • Collaborating with tax professionals to match clients with the right expert for their tax needs
  • Maintaining a clean and organized workspace to ensure efficient operations

About You:

  • 1-2 years of experience in a customer-facing role, preferably in a fast-paced environment
  • Excellent communication and interpersonal skills
  • Ability to multitask and prioritize tasks effectively
  • Basic computer skills, including proficiency in Microsoft Office


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