Healthcare Access Coordinator
2 weeks ago
Position Title: Access Care Representative - Call Center
Company: United Health Services
Location: Vestal MOB Plant Operations
Shift: Day
Hours per Week: 40
Compensation: $21.49 per hour, based on experience
Overview:
The Access Care Representative role is integral to our Call Center, which is dedicated to delivering exceptional patient-focused communication through friendly interactions within our Physician Practice Division. We are looking for individuals who take pride in providing high-quality service, enjoy multitasking, and are committed to supporting others.
This position is not directly patient-facing; however, it plays a crucial role in assisting over 40 clinics by managing incoming calls from our hubs.
Key Responsibilities:
- Perform a variety of tasks related to scheduling, registration, financial compliance, and customer support.
- Act as the entry point for Access Care, ensuring a professional and caring demeanor while collecting accurate and complete data necessary for billing and account processing.
Qualifications:
Education/Experience:
Minimum Required:
- High school diploma or equivalent.
Preferred:
- Two years of experience in a medical environment with knowledge of insurance related to outpatient care.
- Proficient computer skills and familiarity with medical terminology and scheduling processes.
License/Certification:
Minimum Required:
- Not Applicable
Preferred:
- Certified Healthcare Access Associate (CHAA)
- Current driver's license
About United Health Services:
United Health Services is a not-for-profit healthcare organization serving a large population in Upstate New York's Southern Tier. We provide integrated healthcare services across numerous locations, including hospitals, walk-in centers, and primary care offices, along with home care services and senior living facilities. Our dedicated team of over 6,300 employees and 600+ providers is committed to delivering exceptional patient care.
At United Health Services, we embody our values of Compassion, Trust, Respect, Teamwork, and Innovation in our daily operations.
About the Southern Tier:
As a member of United Health Services, you will be part of a vibrant community known for its entertainment, dining, outdoor activities, and rich local history.
Equal Opportunity Employer: United Health Services is an Equal Opportunity Employer.
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