Patient Experience Manager

5 days ago


Newburgh, Indiana, United States Sodexo Full time
Job Title: Patient Experience Manager

Join Sodexo, a leading food services and facilities management company, as a Patient Experience Manager. In this role, you will be responsible for ensuring that patients receive exceptional care and service in our hospitals and healthcare facilities.

Key Responsibilities:
  • Develop and implement strategies to improve patient satisfaction and experience
  • Collaborate with healthcare teams to ensure seamless service delivery
  • Monitor and analyze patient feedback to identify areas for improvement
  • Provide training and coaching to staff on customer service and patient experience
  • Ensure compliance with regulatory requirements and industry standards
Requirements:
  • 2+ years of experience in a customer-facing role, preferably in a healthcare setting
  • Proven track record of improving patient satisfaction and experience
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • High school diploma or equivalent required; bachelor's degree preferred
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance


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