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Healthcare Support Specialist

2 months ago

Portland, Oregon, United States DrSnip - The Vasectomy Clinic Full time
Job Overview

Medical & Consultation Assistant

DrSnip is a leading outpatient vasectomy clinic that values diversity and inclusion within its workforce. As a privately owned clinic, we are committed to providing exceptional patient care and fostering a supportive environment for our team members. Our focus on professional development and internal promotion creates opportunities for growth within our organization.

Position Summary

We are in search of a dedicated Medical Assistant to become a vital part of our team in Portland, Oregon. The Medical Assistant role is essential to the DrSnip Care Team, requiring strong communication skills, meticulous attention to detail, and a compassionate approach to patient care.

Key Responsibilities

As a member of the DrSnip Care Team, the Medical Assistant will collaborate with healthcare professionals to ensure a seamless and superior experience for each patient. Responsibilities include:

  • Preparing patients for examinations and procedures with empathy and care.
  • Accurately documenting health information, including vital signs and pre/post-procedure details.
  • Assisting physicians during procedures and providing post-operative care.
  • Managing the preparation and sterilization of surgical instruments and supplies.
  • Educating patients about vasectomy procedures and the male reproductive system.
  • Discussing birth control options with patients and their partners.
  • Handling appointment scheduling and providing phone support.
  • Explaining surgical risks, complications, and aftercare instructions to patients.
  • Addressing any questions or concerns patients may have during consultations.

Compensation and Benefits

To ensure our team is well-equipped to provide the highest level of care, we offer a competitive compensation package that includes:

  • Starting hourly pay at $26, with increases based on experience.
  • 80% employer-funded health insurance for the first two years, transitioning to 100% thereafter.
  • Generous paid time off, holidays, and options for additional unpaid leave.
  • 401(k) matching contributions.
  • Monthly cash bonuses based on team performance.

Qualifications & Requirements

  • Minimum of 2 years of customer service experience; patient-facing experience is preferred.
  • A genuine commitment to caring for patients and supporting teammates.
  • Relevant education or certifications in the medical field.
  • Familiarity with basic medical terminology and clinical environments.
  • Strong interpersonal and communication skills.
  • A growth mindset with a desire for continuous learning.
  • A natural inclination to exceed expectations for patients and colleagues.
  • A warm and professional demeanor.

Work Schedule

  • This is a full-time position, defined as over 32 hours per week.
  • Availability for rotating Saturday shifts is required.

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