Custodial Services Manager
3 weeks ago
About the Position
J&J Worldwide Services seeks a highly skilled Regional Soft Services Manager to lead and manage a team of custodial services leaders and associates in their region. This role plays a critical part in achieving operational and financial goals in a fast-paced environment.
Key Responsibilities:
- Leads and manages a diverse team to deliver exceptional service to clients.
- Drives team performance towards achieving KPIs like profitability, safety, engagement, etc.
- Participates in regional leadership teams, sharing best practices, mitigating risks, championing diversity, and building community.
- Takes ownership of all accounts within assigned territories, ensuring effective communication with key partners and making informed decisions.
- Supports Client Managers in setting cultural tones in regions, promoting transparency, understanding, safety, accountability, and alignment among teams.
- Collaborates with key partners to drive regional initiatives forward.
- Ensures compliance with QA, J&J policies, and program requirements, submitting timely reports.
- Fosters development partnerships with Client Account Managers, conducting performance evaluations, succession planning, and enhancing multi-unit management skills.
- Avoids inconsistent application of policies and procedures.
- Monitors market trends and participates in regional strategic planning meetings.
Requirements:
- Bachelor's or master's degree from an accredited institution preferred, or five to seven years of experience in multi-unit services, operations management, custodial services, or other Support Services areas in lieu of degree.
- Strong background in senior leadership roles with expertise in contract/budget management, customer service, people development, custodial services, negotiations, etc.
- Proven ability to grow businesses and lead teams, along with robust financial acumen.
- Quick thinking, analytical, strategic, and accurate decision-making capabilities.
- Superior client relationship, influencing, listening, and communications (written and verbal) skills.
- Advocate for an inclusive culture, proactive, positive, professional, flexible, and resilient.
- Demonstrates initiative, ownership, multi-tasking, prioritization, and organization skills.
- Proficient in Microsoft Suite applications.
This position involves up to 50% multi-site travel. The base salary range for this role is $96,000 to $144,000. This position may also be eligible for various competitive benefits including medical, well-being, financial planning, and short-term incentives. We maintain a drug-free workplace and conduct pre-employment substance abuse testing. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
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