Senior Systems Engineer

4 weeks ago


Washington, Washington, D.C., United States General Dynamics Full time
Job Summary

We are seeking a highly skilled Senior Systems Engineer to join our team at General Dynamics Information Technology (GDIT). As a key member of our team, you will be responsible for delivering cutting-edge solutions to complex problems and ensuring the security and efficiency of our clients' systems.

Key Responsibilities
  • Support the administration and engineering of Microsoft Endpoint Configuration Manager and Intune, including collection and query creation and management, application and package deployment, content distribution, management, and troubleshooting.
  • Organize and provide support in the sustainment of end-point devices as part of a large enterprise.
  • Collaborate with the team and client to increase efficiency of processes while increasing overall organizational security levels.
  • Lead continuous improvement efforts within the team and work with the support organization to improve operations and execution.
  • Coordinate the maintenance of established standard operating environment (SOE) for desktop and remote devices.
  • Plan and execute the update of Windows 10/11 systems to latest builds.
  • Coordinate and perform duties using tools to identify, mitigate risk, and remove vulnerabilities from the desktops and remote devices.
  • Coordinate and deploy patches and software updates on desktops, remote devices, and servers.
  • Coordinate the deployment of non-SOE software such as MS Visio, MS Project, Adobe Acrobat, etc. to desktops and remote devices.
  • Manage service request work assignment queues within the ticketing system (ServiceNow).
  • Lead problem management efforts, identify, and resolve technical problems related to software deployments.
  • Communicate effectively (in oral and written form) with a variety of audiences, work well within small and large team environments.
  • Mentor staff in building troubleshooting skills.
  • Create reports using SQL reporting.
  • Modify/build software packages/updates for applications.
  • Create PowerShell scripts to resolve issues with MECM/SCCM clients and WMI repository.
  • Create, test, and troubleshoot GPOs.
  • Create packages and deploy drivers and BIOS updates.
  • Create images using sysprep or MDT process.
Requirements
  • Minimum 5+ years of experience providing IT technical support or administering IT systems.
  • Minimum 3+ years of experience working with MECM/SCCM.
  • Strong PowerShell scripting experience.
  • Strong experience with creating images using the sysprep or MDT process.
  • Experience patching, deploying software, and resolving MECM/SCCM client problems.
  • Knowledge and experience with Active Directory and creating GPOs.
  • Experience in managing workforce task assignment.
  • Strong prioritization, problem-solving, diagnosis, and troubleshooting skills.
  • Work well under pressure with differing levels of leadership.
  • Exposure to other network monitoring systems and IT Service Management (i.e., Splunk or similar).
  • Experience using ITIL Ticket Management System - ServiceNow or equivalent.
  • Proficient in Microsoft Office applications (Work, Excel, PowerPoint).
  • Familiarity with the ITIL 3 or 4 Framework.
Preferred Qualifications
  • BS degree with an emphasis on IT, Computer Science, or similar.
  • Security+ CE certification preferred.
  • One or more of the following certifications are preferred - MCSA, MS Modern Desktop Administrator Associate, ITIL 4 Foundation.
About GDIT

GDIT is a global technology and professional services company that delivers consulting, technology, and mission services to every major agency across the U.S. government, defense, and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation.

We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation's most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.



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