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Store Operations Manager

2 months ago

Rocky Mount, North Carolina, United States ARC3 GASES Inc Full time
Job Title: Store Manager

At Arc3 Gases Inc, we are seeking a highly skilled and experienced Store Manager to lead our retail store operations. As a key member of our team, you will be responsible for overseeing daily store activities, ensuring exceptional customer service, operational efficiency, workplace safety, and strong team performance.

Key Responsibilities:
  • Sales and Customer Experience:
    • Provide prompt, professional, and responsive service to customers, ensuring a positive experience.
    • Resolve customer inquiries and issues related to orders, sales, services, billing, technical support, and product discrepancies.
    • Manage inside sales efforts, supporting sales staff and actively seeking opportunities to increase store sales and profitability.
  • Team Leadership and Development:
    • Lead, mentor, and develop inside sales staff and route drivers to ensure a high-performing local team.
    • Provide training and development opportunities, ensuring employees are well-versed in products, customer service standards, and safety protocols.
  • Operational Management:
    • Manage daily store activities, including opening and closing, balancing cash drawers, and handling administrative tasks.
    • Oversee route scheduling and truck loading to ensure safe, efficient, and timely deliveries.
  • Responsiveness and Administrative Excellence:
    • Manage all administrative duties for store operations, including overtime, route truck inspections, delivery tickets, and customer invoicing.
    • Ensure timely completion of all paperwork, including cylinder inventory, vehicle manifests, and daily operational reports.
  • Excellence in Store Presentation and Organization:
    • Ensure the store is clean, well-organized, and stocked to meet customer needs.
    • Maintain an appealing and functional showroom with updated showroom pricing.
  • Safety Culture:
    • Foster an interdependent safety culture where employees look out for one another, ensuring everyone follows proper safety protocols.
    • Conduct regular safety audits of the store, warehouse, and vehicles, addressing issues immediately.
Requirements:
  • Minimum of four years in the welding and gas or similar industry.
  • At least two years in a sales or customer service role.
  • Leadership and team management experience preferred.

We offer a competitive pay and comprehensive benefits package, opportunities for professional growth and advancement within the company, and a supportive and dynamic work environment. If you are a motivated and experienced professional looking for a new challenge, please submit your application.