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Lead Client Services Representative

2 months ago

Seattle, Washington, United States Epiq Global Business Transformation Solutions, LLC Full time
Job Summary

We are seeking a highly skilled and experienced Senior Front Desk Coordinator to join our team at Epiq Global Business Transformation Solutions, LLC. As a key member of our client services team, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our front desk operations.

Key Responsibilities
  • Provide white-glove customer service to clients and visitors
  • Manage front desk operations, including scheduling, coordination, and communication with clients and team members
  • Work independently to resolve issues and complaints in a professional and timely manner
  • Assist with training new hires on front desk processes and procedures
  • Supervise and delegate tasks to team members to ensure productivity goals are met
  • Continuously look for opportunities to improve efficiency and increase services
  • Recruit and interview potential candidates for available positions
  • Hire, train, supervise, evaluate, and develop team members
  • Schedule personnel to ensure compliance with performance standards and contracted hours of operation
Requirements
  • High School Diploma or GED
  • Minimum of 2 years work experience in conference services, hospitality, reception desk, and front office services
  • Ability to lead others in a professional manner
  • Strong written and verbal communication skills with ability to resolve complaints
  • Ability to multitask with attention to detail
  • Working knowledge of MS Word, Excel, and Outlook
  • Ability to lift or move 40 lbs. or greater
  • Ability to walk, bend, kneel, stand, or sit for an extended period of time
Compensation

The compensation range for this role is $22.15 to $29.00 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience, and qualifications.