Automotive Service Center Manager
2 weeks ago
Join Midas International as an Automotive Service Center Manager
At Midas, we are committed to delivering exceptional service to our customers' vehicles through thorough inspection, diagnosis, and repair, leveraging extensive automotive repair expertise. The Automotive Service Center Manager plays a pivotal role in overseeing business operations and ensuring optimal store performance, focusing on safety and efficiency.
Key Responsibilities:
- Enhance customer satisfaction and foster retention while driving the growth of both existing and new clientele.
- Take charge of overall operations, including cost management, inventory oversight, and adherence to environmental regulations, with a primary focus on safety.
- Provide strong leadership to nurture a collaborative and productive work environment.
- Manage and guide all automotive and general service technicians in the shop's daily operations.
Customer Engagement:
- Deliver outstanding customer service by actively listening and consulting with clients.
- Follow up on services requested and provide updates on estimated completion times.
Technical Oversight:
- Conduct comprehensive vehicle inspections and offer detailed recommendations.
- Create computerized repair orders and source necessary parts.
- Discuss pricing estimates with customers while promoting available service specials.
Team Leadership:
- Supervise technicians in their inspections, diagnostics, and repairs of various vehicle makes and models.
- Maintain accurate inventory counts and take responsibility for any discrepancies.
- Ensure the cleanliness and organization of the facility, complying with environmental standards.
Reporting:
- Update and submit daily sales reports to corporate management.
Qualifications:
- A minimum of 2 years of experience in a managerial role within the automotive service industry.
- General knowledge of automotive systems and repairs.
- Exceptional customer service skills and effective communication abilities.
- Proficient in POS systems and internet applications.
- Demonstrated leadership and team-building capabilities.
- Possession of a valid driver's license.
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