Eligibility and Policy Analyst

3 weeks ago


Atlanta, Georgia, United States GeorgiaGov Full time
{"title": "Eligibility and Policy Analyst", "content": "Job Summary

As a key member of the GeorgiaGov team, the Eligibility and Policy Analyst plays a critical role in ensuring the smooth operation of Georgia Access – State Based Exchange. This position is responsible for reviewing and updating program policies and operational procedures to ensure compliance and efficiency.

Key Responsibilities
  • Analyze customer issues to determine causes and develop new processes to resolve them.
  • Review and update consumer eligibility, verification, and appeals policies for the Georgia Access division.
  • Support and participate in annual federal programmatic audits and other audits as needed.
  • Analyze Contact Center metrics, Key Performance Indicators (KPIs), and related reports produced by the Contact Center vendor.
  • Prepare draft recommendations for the Contact Center Specialist to improve Contact Center processes.
  • Draft, review, and update consumer support materials, including scripts and Interactive Voice Response (IVR) systems.
  • Review, respond to, and resolve escalated Contact Center inquiries and appeals.
  • Coordinate with the agency's Administrative Procedures department for eligibility appeals.
  • Develop private-sector partner and assister policies and business requirements.
  • Collaborate with other state agencies as necessary for referrals of consumers to/from Medicaid and Georgia Access.
Requirements

A Master's degree in a related field from an accredited college or university, or a Bachelor's degree in a related field from an accredited college or university with two years of related experience, or an Associate's degree in a related field from an accredited college or university with three years of related experience, or four years of related professional experience. Some positions may require a certification or licensure, and a valid driver's license may be necessary for some roles.", "company": "GeorgiaGov"}



  • Atlanta, Georgia, United States GeorgiaGov Full time

    Position Overview: The Policy and Eligibility Review Analyst plays a crucial role in the assessment and enhancement of program policies and operational frameworks for the effective execution of Georgia Access – State Based Exchange. Key Responsibilities: Conducts thorough analyses of customer concerns to identify root causes and formulates innovative...


  • Atlanta, Georgia, United States GeorgiaGov Full time

    Job SummaryWe are seeking a highly skilled Eligibility and Policy Analyst to join our team at GeorgiaGov. The successful candidate will be responsible for reviewing and updating program policies and operational procedures for the implementation and ongoing operations of Georgia Access – State Based Exchange.Key ResponsibilitiesAnalyze customer issues to...

  • Program Analyst

    4 weeks ago


    Atlanta, Georgia, United States GeorgiaGov Full time

    Job SummaryAs a Policy and Eligibility Specialist at GeorgiaGov, you will play a critical role in reviewing and updating program policies and operational procedures for the implementation and ongoing operations of Georgia Access – State Based Exchange.Key ResponsibilitiesAnalyze customer issues to determine causes and develop new processes, documenting...


  • Atlanta, Georgia, United States GeorgiaGov Full time

    **Job Summary**The Eligibility and Policy Analyst plays a critical role in ensuring the smooth operation of Georgia Access – State Based Exchange. This position is responsible for reviewing and updating program policies and operational procedures to ensure compliance and efficiency.**Key Responsibilities**Analyze customer issues to determine causes and...

  • UI Policy Analyst

    5 days ago


    Atlanta, Georgia, United States GeorgiaGov Full time

    Job Title: UI Policy AnalystWe are seeking a highly skilled UI Policy Analyst to join our team at the Georgia Department of Labor. As a UI Policy Analyst, you will play a critical role in reviewing and verifying wage and employment documentation submitted by program applicants to determine validity and adequacy.Key Responsibilities:Review and verify wage and...

  • Policy Analyst

    2 days ago


    Atlanta, Georgia, United States Council for Quality Growth Full time

    About the Council for Quality GrowthThe Council for Quality Growth is a trade association dedicated to promoting balanced and responsible growth in metro Atlanta and Georgia. Our mission is to bring together the development community and policy makers to focus on long-range community planning, encourage adequate government services, and catalyze consensus on...

  • Policy Analyst

    6 days ago


    Atlanta, Georgia, United States Council for Quality Growth Full time

    About the Council for Quality GrowthThe Council for Quality Growth is a leading trade association representing the growth and development industry in metro Atlanta and Georgia. Our mission is to promote balanced and responsible growth through long-range community planning, adequate government services, and consensus-building on growth issues.Nature of...

  • Policy Analyst

    1 week ago


    Atlanta, Georgia, United States Council for Quality Growth Full time

    About the Council for Quality GrowthThe Council for Quality Growth is a trade association dedicated to promoting balanced and responsible growth in metro Atlanta and Georgia. Our mission is to bring the development community and policy makers together to focus on long-range community planning, encourage adequate government services, and catalyze consensus on...

  • UI Policy Analyst

    3 weeks ago


    Atlanta, Georgia, United States GeorgiaGov Full time

    Job Summary:The Georgia Department of Labor is seeking a highly skilled UI Policy Analyst to join our team in the UI Policy and Procedure Department at our headquarters in downtown Atlanta, GA.Key Responsibilities:Review and verify wage and employment documentation submitted by program applicants to determine validity and adequacy.Conduct fact-finding...


  • Atlanta, Georgia, United States Cognizant Full time

    {"h1": "Security Policy Analyst", "p": "At Cognizant, we are seeking a skilled Security Policy Analyst to join our team. As a Security Policy Analyst, you will be responsible for reviewing and interpreting detailed regulatory/industry information security requirements. You will work directly with SMEs/providers of evidence to clarify evidence gaps or...


  • Atlanta, Georgia, United States Cognizant Full time

    Job Title: Security Policy AnalystLocation: Atlanta, GeorgiaAbout the Role:We are seeking a highly skilled Security Policy Analyst to join our team at Cognizant. As a Security Policy Analyst, you will play a critical role in reviewing and interpreting detailed regulatory and industry information security requirements.Key Responsibilities:Review evidence,...

  • Policy Analyst

    7 days ago


    Atlanta, Georgia, United States Totally Joined for Achieving Collaborative Techniques Full time

    About UsTotally Joined for Achieving Collaborative Techniques (TJFACT) is a CVE verified Service Disabled Veteran Owned Small Business (SDVOSB) performance driven professional services government contracting company that provides a broad spectrum of services and solutions to the U.S government agencies and organizations.About the PositionTJFACT is seeking an...


  • Atlanta, Georgia, United States Fulton County, GA Full time

    Job SummaryFulton County, GA is seeking a highly skilled Management Policy Analyst IV to join our team. As a key member of our organization, you will be responsible for coordinating special projects, conducting research and analysis, and providing professional-level administrative and management support to our County Manager and other officials.Key...


  • Atlanta, Georgia, United States Federal Reserve Bank of Cleveland Full time

    Join Our Team as an Economist and Policy AdvisorWe are seeking a highly skilled Economist and Policy Advisor to join our team at the Federal Reserve Bank of Atlanta. As an Economist and Policy Advisor, you will play a critical role in supporting our mission of promoting the stability and efficiency of the U.S. economy and financial system.About the RoleThe...


  • Atlanta, Georgia, United States Cognizant Full time

    Security Policy AssessorsJoin Cognizant, a leading provider of information security solutions, as a Security Policy Assessor. In this role, you will play a critical part in ensuring the security and integrity of our clients' information systems.Key Responsibilities:Review and interpret detailed regulatory and industry information security requirements to...


  • Atlanta, Georgia, United States Cognizant Full time

    Security Policy AssessorsJoin Cognizant, a leading provider of information security solutions, as a Security Policy Assessor. In this role, you will play a critical part in ensuring the security and integrity of our clients' information systems.Key Responsibilities:Review and interpret detailed regulatory and industry information security requirements.Review...


  • Atlanta, Georgia, United States GeorgiaGov Full time

    Job Title: Director of Eligibility and Clinical ExpertiseThis position is located in the Executive office for DBHDD in downtown Atlanta and reports to the Assistant Director of Developmental Disabilities.Responsibilities:Serves as a subject matter expert on the diagnosis of intellectual and developmental disabilities (IDD) and eligibility for IDD...


  • Atlanta, Georgia, United States GeorgiaGov Full time

    Job Title: Director of Eligibility and PsychologistThis position is located in the Executive office for DBHDD in downtown Atlanta.Job Summary:The Director of Eligibility and Psychologist will serve as a subject matter expert on the diagnosis of intellectual and developmental disabilities (IDD) and eligibility for IDD services. This role will develop and...


  • Atlanta, Georgia, United States Pyramid Consulting Full time

    Eligibility Associate Representative OpportunityWe are seeking a talented Eligibility Associate Representative to join our team at Pyramid Consulting. This is a 06+ months contract opportunity with long-term potential and is located in a remote setting.Job SummaryThe Eligibility Associate Representative will be responsible for ensuring the accuracy and...


  • Atlanta, Georgia, United States GeorgiaGov Full time

    Job Title: Director of Eligibility and PsychologistThis position is located in the Executive Office for the Department of Behavioral Health and Developmental Disabilities (DBHDD) in downtown Atlanta.Job Summary:The Director of Eligibility and Psychologist will serve as the subject matter expert on the diagnosis of intellectual and developmental disabilities...