Administrative Support Specialist

2 days ago


Abilene, Texas, United States Dept of Family & Protectve Svc Full time
Job Description

Overview

The Administrative Assistant position provides critical support to the unit supervisor and staff, ensuring the smooth operation of daily activities. This role involves interacting with Texas Department of Family and Protective Services staff and the general public, requiring excellent communication and interpersonal skills.

Key Responsibilities
  • Perform data entry into IMPACT and other electronic programs and systems.
  • Answer and screen telephone inquiries, take and route messages, and record intake information for referral to caseworkers.
  • Prepare and maintain statistical reports, leave and personnel records, case control systems, case records, and related files for the unit.
  • Type correspondence, forms narratives, travel vouchers, meeting notes, performance evaluations, and other documents to support the work of the unit.
  • Provide program and agency information and/or make referrals to other community resources.
  • Greet visitors, respond to general questions, and direct callers to the proper location.
  • Perform other duties as assigned and required to maintain unit operations.
Requirements
  • Graduation from high school or equivalent.
  • One year of full-time administrative support, general office, clerical, secretarial, or Texas Department of Family and Protective Services experience.
Additional Information

Administrative Assistants may be required to work with DFPS caseworkers in providing supervision of children without placement (CWOP). This may involve working outside of regular hours and earning overtime compensation.

Factors such as education and experience may be considered when establishing the starting salary for employees coming from other state agencies within Texas.



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