Senior Field Service Technician
3 days ago
Unlock Your Potential as a Senior Field Service Technician
Vitrea | Smart Home Technologies is a leading Israeli technology company that has revolutionized the smart home industry with its innovative solutions. We are seeking a highly skilled and dedicated Senior Field Service Technician to join our dynamic team and play a crucial role in delivering exceptional service on prestigious projects.
Key Responsibilities:
- System Implementation: Design and install advanced smart lighting control systems in diverse projects, ensuring seamless integration and optimal performance.
- Customer Support: Provide top-notch technical support to private clients, dealers, electricians, and distributors, addressing their needs with professionalism and expertise.
- Project Leadership: Oversee projects from inception to completion, managing timelines and deliverables effectively to meet customer expectations.
- Technical Mastery: Develop an in-depth understanding of our equipment to address customer inquiries and resolve issues swiftly, ensuring minimal downtime and maximum satisfaction.
- Training & Resources: Equip distributors with essential tools and training for optimal system operation, empowering them to deliver exceptional service to their customers.
- Collaborative Efforts: Work closely with customer service, logistics, and team members to foster a seamless service experience, ensuring that every customer interaction is positive and memorable.
- Issue Resolution: Manage customer complaints and oversee repairs or replacements of malfunctioning equipment, resolving issues promptly and professionally.
Qualifications:
- Educational Background: Degree in Engineering or relevant Electronics Technician qualification, demonstrating a strong foundation in technical principles and practices.
- Experience: Proven background in customer service and technical support, with experience programming low/high voltage systems essential for success in this role.
- Licensing: Experience with 120V systems is a significant advantage, but not a requirement.
- Technical Skills: Strong technical orientation with experience in computerized environments, including proficiency in software and hardware troubleshooting.
- Independence: Ability to work autonomously while managing time efficiently, prioritizing tasks and meeting deadlines.
- Interpersonal Skills: Excellent organizational and communication abilities, with a strong focus on customer satisfaction and teamwork.
- Language Proficiency: Native English proficiency is required, with the ability to communicate effectively with customers and colleagues.
- Additional Requirements: Valid driver's license and legal authorization to work in the U.S., ensuring compliance with all relevant regulations and laws.
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