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Senior Field Service Technician

4 weeks ago

Miami FL USA, United States Vitrea | Smart Home Technologies Full time

Unlock Your Potential as a Senior Field Service Technician

Vitrea | Smart Home Technologies is a leading Israeli technology company that has revolutionized the smart home industry with its innovative solutions. We are seeking a highly skilled and dedicated Senior Field Service Technician to join our dynamic team and play a crucial role in delivering exceptional service on prestigious projects.

Key Responsibilities:

  • System Implementation: Design and install advanced smart lighting control systems in diverse projects, ensuring seamless integration and optimal performance.
  • Customer Support: Provide top-notch technical support to private clients, dealers, electricians, and distributors, addressing their needs with professionalism and expertise.
  • Project Leadership: Oversee projects from inception to completion, managing timelines and deliverables effectively to meet customer expectations.
  • Technical Mastery: Develop an in-depth understanding of our equipment to address customer inquiries and resolve issues swiftly, ensuring minimal downtime and maximum satisfaction.
  • Training & Resources: Equip distributors with essential tools and training for optimal system operation, empowering them to deliver exceptional service to their customers.
  • Collaborative Efforts: Work closely with customer service, logistics, and team members to foster a seamless service experience, ensuring that every customer interaction is positive and memorable.
  • Issue Resolution: Manage customer complaints and oversee repairs or replacements of malfunctioning equipment, resolving issues promptly and professionally.

Qualifications:

  • Educational Background: Degree in Engineering or relevant Electronics Technician qualification, demonstrating a strong foundation in technical principles and practices.
  • Experience: Proven background in customer service and technical support, with experience programming low/high voltage systems essential for success in this role.
  • Licensing: Experience with 120V systems is a significant advantage, but not a requirement.
  • Technical Skills: Strong technical orientation with experience in computerized environments, including proficiency in software and hardware troubleshooting.
  • Independence: Ability to work autonomously while managing time efficiently, prioritizing tasks and meeting deadlines.
  • Interpersonal Skills: Excellent organizational and communication abilities, with a strong focus on customer satisfaction and teamwork.
  • Language Proficiency: Native English proficiency is required, with the ability to communicate effectively with customers and colleagues.
  • Additional Requirements: Valid driver's license and legal authorization to work in the U.S., ensuring compliance with all relevant regulations and laws.