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Customer Service and Sales Specialist

2 months ago

South Jordan, Utah, United States Scenthound Herriman Full time
Exciting Opportunity: Sales and Customer Experience Associate at Scenthound HerrimanKey Benefits:
  • Attractive compensation package
  • Employee-exclusive discounts
  • Complimentary uniforms provided
  • Comprehensive health insurance options
  • Opportunities for professional advancement
  • Generous paid leave policies
Additional Perks:
  • Clear progression pathway to management positions (Assistant Manager, Manager, etc.)
  • Competitive hourly wage, complemented by performance incentives and bonuses
  • Salary increases based on recognition
  • Paid time off for holidays and vacations
  • Complimentary service memberships as an added benefit
Role Overview:
The Sales and Customer Experience Associate role at Scenthound Herriman is essential for driving membership sales and delivering outstanding customer service. Both full-time and part-time roles are available.

Position Requirements:
  • Proven sales experience, particularly in membership sales
  • Customer service background (retail, hospitality, or similar)
  • Technological proficiency
  • A passion for dogs and their care
  • Reliable transportation
  • Willingness to work in a smoke-free environment
Desired Traits:
We are looking for a proactive team player who is enthusiastic about sales and customer service. The ideal candidate will be outgoing, self-motivated, adept at problem-solving, and a devoted dog lover. We seek someone eager to advance to a managerial role through our tailored training program.

Core Responsibilities:
  • Promote membership sales by educating clients on health and wellness
  • Improve performance metrics such as average ticket value and rebooking rates through memberships and additional services
  • Generate leads for memberships and follow up with potential clients
  • Manage inquiries, schedule appointments, maintain customer records, and handle cash transactions
  • Set customer expectations, address concerns, and ensure membership retention
  • Maintain a clean and welcoming reception area according to Scenthound standards
  • Perform additional tasks as directed by the Scenter Manager
Essential Skills:
  • Confidence in promoting services and products
  • Aptitude for building relationships with customers (both human and canine) and providing exceptional service
  • Ability to understand our offerings and educate pet owners; Advocate our values and mission
  • Effective communication with team members and pet owners (in-person and over the phone)
  • Capability to independently resolve issues using Scenthound principles
  • Strong attention to detail
  • Efficient time management and appointment scheduling
  • Accountability and commitment to upholding Scenthound's high standards