Technical Support Specialist

3 weeks ago


Burnsville, Minnesota, United States Coordinated Business Systems Full time
Job Title: Level 1 Technical Support Specialist

We are seeking a highly skilled and motivated Level 1 Technical Support Specialist to join our growing help desk team. As a key member of our support team, you will be responsible for providing exceptional technical support to our internal and external customers.

Key Responsibilities:
  • Provide tier-1 support for customer incidents via phone, remote, or face-to-face interactions.
  • Assist with day-to-day operations of the service department through interactive daily communications with team members.
  • Create recurring revenue by providing high-quality technical solutions and exemplary customer service.
  • Maintain detailed awareness and understanding of current software and technical procedures.
  • Input and manage tickets and daily time entry through our PSA system.
  • Interface with third-party vendors to assist with problem resolution.
  • Support clients with our Remote Monitoring and Management solution.
Requirements:
  • Associate's degree in a related field or 1-2 years of help desk experience.
  • Excellent organizational skills.
  • Strong written and verbal communication skills.
  • Adaptable and capable of learning new software quickly.
  • Customer service experience.
  • Windows Remote Desktop.
  • 365 Admin Portal - minimum 1 year.
About Us:

Coordinated Business Systems (CBS) is a leading Information Management Company providing local Minnesota and western Wisconsin companies with Total Office Services. We offer a fun, professional, yet relaxed environment with opportunities for growth.

Benefits:
  • 401(k) matching.
  • Dental insurance.
  • Flexible spending account.
  • Health insurance.
  • Health savings account.
  • Paid time off.
  • Referral program.
  • Vision insurance.
Work Environment:

We offer an 8-hour shift, Monday to Friday schedule. The ideal candidate will be able to relocate to Burnsville, MN 55337 before starting work.



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