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Assistant Manager for Restaurant Operations

2 months ago

Weston, West Virginia, United States Taco Bell Full time
Job Overview

Location:
WP Weston

Position:
Assistant Restaurant Manager

Compensation:
Not Disclosed

Role Summary

The Assistant Restaurant Manager (ARM) acts as the right hand to the Restaurant General Manager, ensuring seamless management during operational hours and providing direct oversight of restaurant activities.

Key Responsibilities:
1. Enhance customer service excellence.
2. Uphold company standards for product quality and facility maintenance.
3. Supervise food safety practices and operational workflows.
4. Implement basic financial controls to achieve profit margin objectives.

The ARM is accountable for specific financial oversight, training crew members, and evaluating potential hires under the guidance of the RGM.

The ARM engages in hands-on operational tasks, consistently trains staff, addresses customer service inquiries, and exemplifies desired skills and behaviors within the restaurant.

The ideal candidate for the ARM role is someone poised for promotion to RGM within a year and a half, demonstrating the leadership qualities necessary for advancement through ongoing training and mentorship.

Accountability Areas:

Customer Experience and Product Quality
Ensure prompt, accurate service and foster positive guest interactions while maintaining product consistency with company standards.
Encourage a customer-centric culture by modeling effective issue resolution and training staff to exceed service expectations.
Monitor and address sources of customer feedback to enhance satisfaction.

Financial Management
Formulate and drive the annual operational strategy for the restaurant.
Continuously analyze sales, labor, inventory, and other controllable expenses, taking corrective actions to meet financial targets.
Guide and mentor team members on financial performance and profitability strategies.

Operational Excellence
Ensure that all facilities and equipment meet company standards.
Oversee daily inventory management, food preparation, and order fulfillment to ensure compliance with company protocols.
Set and monitor service speed targets, addressing any operational bottlenecks.

Human Resource Management
Direct all HR activities at the restaurant level, including:
1. Crew hiring decisions.
2. Training and development planning.
3. Performance evaluations.
4. Employee relations, including terminations.
Provide practical training for management in advanced operational modules and develop Shift Managers and Assistant General Managers for greater responsibilities.
Manage staffing plans and oversee crew recruitment initiatives.

Success Metrics
Achievement of the restaurant's annual operational goals.
Improvement in profit margins compared to previous year.
Performance metrics in sales, labor, and cost of goods sold.
Customer satisfaction scores and employee turnover rates.

Qualifications

Knowledge and Skills:
Customer Service Excellence
Recognizes and addresses customer needs, ensuring high-quality service and product standards. Maintains a keen focus on cleanliness and detail, presenting a professional image.

Leadership
Effectively supervises and coordinates team efforts, providing clear direction and support. Engages in hands-on leadership, motivating staff to achieve restaurant objectives.

Business Acumen
Quickly identifies challenges and implements effective solutions, ensuring optimal restaurant flow and customer satisfaction.

Team Development
Recognizes staff development needs and creates actionable plans, ensuring opportunities for skill enhancement.

Operational Knowledge
Proficient in all aspects of food preparation and safety, with a thorough understanding of company standards.

Educational and Experience Requirements:
High school diploma or equivalent.
Supervisory experience in food service or retail.
Proven ability to maintain financial controls and effectively train staff.
Demonstrated success in enhancing customer satisfaction and financial performance.

Disclaimer
The above description is not exhaustive and may be revised as necessary to reflect changes in the role or operational needs.