Hotel Operations Director
4 weeks ago
This role is with a well-regarded hotel in Washington, D.C.
While we can't share the hotel's name upfront to maintain confidentiality, we're excited to tell you more as we move forward in the process.
Thank you for your understandingThis position is on-site, in person located in Washington, D.C. .
Looking for a General Manager with a proven track record operating major branded full-service hotels.
He or she is charged with the responsibility for all aspects of operations for their assigned property, providing support, supervision and guidance to their management team and front-line associates.
He or she will ensure that financial performance is optimized, that high quality product and service levels are maintained, and that the hotel is operated in compliance with state, federal and local regulations as well as Company and brand standards.
The General Manager will establish priorities and lead key operational initiatives such as the sales plan and budget development and execution of physical property improvement projects.
They will provide hands-on leadership to ensure that revenue is maximized while expenses are effectively controlled.They will serve as the linchpin for communications with Guests and Clients, Associates, ownership, corporate representatives, brand representatives and key vendors.
Exempt managers must customarily and regularly direct the work of at least 3 full-time associates or their equivalents.The GM will oversee all hotel operations, including but not limited to rooms, restaurant, bar, and banquet teams and will be responsible for product quality (quality insurance), COGS control and overall guest satisfaction.
Responsible for the overall performance of the property's F&B operations to include but not limited to P&L, Guest Satisfaction, Brand Quality Assurance, Budget, and Labor.
Executes the training of all teammates as it relates to brand and company standards to maximize revenues and service culture.
Be responsible for maintaining compliance and up to date on new F&B initiatives for the brand and company.Be aware of and in compliance with all local and state laws.
Maintain positive relationships with Management company, Property Owners, and Clients/Guests.
Support and ensure that all health, safety, and security standards are being maintained.
Support guest experience and satisfaction in all operations.
Maintain a high-quality product.
Ensure that hotel policies and brand standards are followed.
Key Responsibilities:
- Oversee all hotel operations, including rooms, restaurant, bar, and banquet teams.
- Responsible for product quality, COGS control, and guest satisfaction.
- Manage the overall performance of the property's F&B operations.
- Execute training programs for teammates to maximize revenues and service culture.
- Maintain compliance with new F&B initiatives and local/state laws.
- Build positive relationships with management company, property owners, and clients/guests.
- Ensure health, safety, and security standards are maintained.
- Support guest experience and satisfaction in all operations.
- Maintain a high-quality product and ensure hotel policies and brand standards are followed.
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