Customer Service Ambassador

4 weeks ago


Riverside, California, United States Creative Perspectives Management Full time

Creative Perspectives Management is seeking a highly motivated and goal-driven individual to fill the role of Entry Level Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, resolving complaints and questions, and assisting with the order and sign-up process.

Key Responsibilities:

  • Customer Service: Meet and communicate with customers daily to provide relevant product and service information, document complaints and questions, and process order requests.
  • Relationship Building: Quickly qualify and build rapport with potential new customers to establish open lines of communication and trust.
  • Communication Skills: Maintain a positive and empathetic demeanor towards customers at all times, responding promptly to customer complaints and providing timely, effective solutions to maintain superior customer satisfaction levels.
  • Product Knowledge: Become an expert in our product and service knowledge and stay up-to-date with the latest industry trends.
  • Record Keeping: Keep an accurate record of orders, escalation requests, comments, and complaints and file accordingly.
  • Team Player: Demonstrate enthusiasm and excitement while establishing and maintaining a supportive, positive environment for all team members.

Requirements:

  • Experience: At least 1-2 years of experience in a customer service, sales, or client-facing position.
  • Communication Skills: Natural communicator with the ability to build rapport and establish trust in a fast-paced setting.
  • Problem-Solving: Ability to stay calm and maintain a solution-oriented mindset when working through challenging situations.
  • Attitude: Positive attitude with a confident demeanor.
  • Organization: Superior organization and time management skills with the ability to prioritize multiple projects, responsibilities, and requests.
  • Performance-Driven: Driven by performance and always looking to improve continuously.


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