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Rooms Supervisor

2 months ago

Deer Harbor, Washington, United States Wyndham Destinations Full time
Rooms Supervisor

We're seeking a skilled Rooms Supervisor to oversee the daily operation of our resort's Housekeeping and Guest Services departments. As a key member of our team, you'll be responsible for ensuring the successful implementation and performance of these critical functions.

Key Responsibilities:
  • Oversee administrative, accounting, property guest service, property housekeeping, associate development, and other functions related to the two disciplines.
  • Ensure proper staffing and scheduling for maximum productivity and control payroll costs to achieve maximum profitability.
  • Communicate priorities to staff through daily and weekly meetings and ensure guest satisfaction levels meet goals for the site.
  • Identify areas of process improvement to ensure efficient processing for the team and guests.
  • Manage strict room inventory to achieve the highest possible room occupancy percentage.
  • Manage guest accounts to ensure correct rates are being applied, appropriate rate authorization is obtained where necessary, and a method of payment is being received.
  • Review incoming groups to ensure all blocking needs and front office requirements are met and relay information to appropriate staff.
  • Ensure all guest resolutions are achieved and responded concerns are responded to.
  • Own and manage the Internal Audit process.
  • Ensure departmental compliance with Quality Assurance, Loss Prevention, and safety standards procedures for both departments.
  • Manage and support all financial aspects of the department.
  • Prepare annual department budget by identifying areas of cost reductions, operational improvements, explanation of variances, and analysis of expense data.
Requirements:
  • Strong leadership skills (ability to effectively coach, mentor, and train staff).
  • Strategic thinking.
  • 2 to 5 years of hotel/resort experience.
  • Excellent communication skills.
  • Proficiency in Microsoft Excel, Word, Outlook.
What We Offer:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:

  • Medical
  • Dental
  • Vision
  • Flexible spending accounts
  • Life and accident coverage
  • Disability
  • 12 vacation days and 6 holidays per year, prorated based on your hire date
  • Sick leave in accordance with applicable laws and/or ordinances
  • Wish day paid time to volunteer at an approved organization of your choice
  • 401k with employer match (subject to eligibility requirements)
  • Legal and identity theft plan
  • Voluntary income protection benefits
  • Wellness program (subject to provider availability)
  • Employee Assistance Program

Generally starting at $21.00 per hour. The actual hourly rate of the candidate(s) selected for this role will be set based on a variety of factors, including but not limited to experience, education, skills, training, and work location.