Fitness Team Leader
1 day ago
At Planet Fitness, our mission is to enhance people's lives by providing a high-quality fitness experience in a welcoming, judgement-free environment.
About the Assistant Manager RoleThe Assistant Manager is a full-time position that assists the club manager in overseeing club operations to ensure an exceptional 'Judgement Free' member experience. You will be heavily involved in team members' onboarding and training, leading the team through task completion, and driving the success of club priorities and KPI goals.
Daily Responsibilities- Greet members/guests as they enter and exit the club, assisting them with any questions or concerns while checking in.
- Help promote our Judgement Free Zone by connecting with members on the club floor, offering assistance, and showing support in their fitness journeys while upholding club policies.
- Resolve member concerns and escalate to a Manager as needed.
- Answer phones in a friendly manner and assist callers with their inquiries.
- Perform membership-related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances, and transferring memberships.
- Perform prospective member calls and tours, assessing their membership needs.
- Execute retail transactions with accuracy and drive sales goals.
- 6-12 months of experience in a customer service environment is preferred.
- Must be 18 years of age or older.
- Ability to pass a background check.
- Willing to become CPR/AED Certified (Training provided by Planet Fitness).
- Basic computer proficiency.
- Medical Insurance
- Vacation Pay
- Free Black Card Membership
- 401(K)
- Employee perks and discounts
- Engaging team-building competitions and social events
We offer a competitive salary of $13.00 per hour, making this an excellent opportunity for those looking to advance their careers in the fitness industry. If you're passionate about helping others achieve their health and wellness goals, we encourage you to apply.
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