Unposted Items Specialist

1 week ago


Napoleon, Ohio, United States Civista Bank Full time
Job Summary

Civista Bank is seeking a highly skilled and detail-oriented professional to join our team as an Unposted Items Specialist. This role requires strong problem-solving skills, accuracy, and attention to detail in a fast-paced environment.

Key Responsibilities
  • Research and correct incoming deposit items that reject or unpost to deposit accounts for various reasons.
  • Review and return stop payment transactions, and post deposit return items to ensure accuracy of transactional data for customer accounts.
  • Work with branch personnel to collect Letters of Intent (LOI's) for compromised/closed accounts to determine if deposit items should be paid from new accounts or returned to the Federal Reserve.
  • Complete EARNS Notice for checks over $5,000 that are being returned.
  • Confirm appropriate documentation is on file to post transaction(s) to Dormant/Restricted accounts.
  • Utilize ACH Warehouse Manual Entry to correct errors on ACH items settling next day or mark them to return to the Federal Reserve if unable to identify/correct.
Requirements
  • One to two years' experience in banking or financial services.
  • High School Diploma or equivalent, with office administrative skills or certification.
  • Strong customer service and problem-solving skills, with the ability to respond to inquiries with tact, diplomacy, and patience.
  • Exceptional organization, time management, and follow-up skills.
  • Excellent interpersonal skills and ability to communicate effectively with customers, bank employees, and outside service providers.
  • Ability to follow detailed instructions and a wide range of procedures requiring sound judgment.
  • Proficient typing and computer skills, specifically Microsoft Word and Excel, and the ability to navigate computer programs.
  • Possess the ability and desire to be cross-trained on many different job duties within the department.
Physical Requirements
  • Work involves eye strain due to the constant use of computer screens, reading of reports, and so forth.
  • Work involves being able to concentrate on the matter at hand, under sometimes distracting work conditions.
  • Work involves ability to read, hear, write, and communicate professionally both in person and via telephone, and sitting for long periods at a time.
  • Work involves some travel to attend meetings, training, and so forth.
Pay Transparency Nondiscrimination Provision

Civista Bank is an Equal Opportunity Employer and complies with all applicable laws and regulations regarding equal employment opportunities.



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