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Customer Service Representative
2 months ago
The Customer Service Representative at The UPS Store Center 63 Shopping Center delivers exceptional customer service to all retail customers by receiving and processing packages for courier shipment and operating various business equipment and technology.
Key Responsibilities
- Delivers outstanding customer service to walk-in customers and telephone inquiries, providing accurate information on products and services.
- Practices good listening skills with customers, team members, and leadership, ensuring a positive and professional experience.
- Takes ownership of the customer's shipping needs and offers viable solutions, utilizing knowledge of products and services.
- Stays up-to-date on product and service offerings, alternative solutions, and industry trends, providing expert advice to customers.
- Operates all equipment, software, and devices in an expert fashion, with a willingness to teach others and maintain a clean, organized, and safe working environment.
- Performs other duties as assigned, supporting the team in achieving business objectives.
Requirements
- High school diploma or equivalent required.
- Strong computer skills, including Microsoft Office and Adobe Suites.
- Outstanding phone skills and strong verbal and written communication skills, including spelling and math.
- Prompt, reliable, and responsible, with the ability to lift 40+ pounds.
