Airport Customer Experience Representative

6 days ago


Fort Lauderdale, Florida, United States Sheltair Full time
About Us

Sheltair is committed to excellence in everything we do, from quality design to customer service and cost containment. As a leading provider of aviation services, we understand the importance of delivering exceptional results and exceeding customer expectations. Our team is dedicated to providing top-notch support and ensuring seamless operations.

In this role, you will have the opportunity to work in a dynamic environment, interacting with customers and colleagues daily. You will be responsible for providing accurate and timely information, resolving issues efficiently, and maintaining a positive attitude in all interactions. Strong communication, problem-solving, and time management skills are essential for success in this position. A high school diploma or equivalent, two to four years of relevant experience, and proficiency in Microsoft Office Suite are required. Additionally, you must pass a pre-employment drug screen and background check following FAA and DOT guidelines.

The estimated salary for this role is $45,000-$55,000 annually, depending on experience and qualifications. Sheltair provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Responsibilities:
  • Provide exceptional customer service to customers and co-workers.
  • Assist pilots and passengers with fuel orders, online times, notices of arrivals/departures, verbal and written directions, vehicle rental reservations, hotel and catering arrangements, personal vehicles and A/C key handling, and person-to-person communications.
  • Enter data related to invoicing, payment processing, and fuel records.
  • Participate in general cleaning and stocking the pilot and passenger area with coffee, water, and other items as provided.


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