Beauty Services Expert

7 days ago

Tucson, Arizona, United States Ulta Beauty, Inc. Full time
About the Role

The Brow Waxing Expert is a key member of our team at Ulta Beauty, Inc., responsible for delivering exceptional customer service and driving sales in the Benefit brand. This role requires a strong passion for beauty and esthetics, as well as excellent communication and interpersonal skills.

Key Responsibilities
  • Performance
    • Meet or exceed sales and service goals for the Benefit brand, contributing to the store's overall success.
    • Provide exceptional customer service, greeting and engaging every guest, and personalizing service to their needs.
    • Perform makeup applications, skincare analysis, and product demonstrations to drive sales and guest service experience.
    • Perform short services at the Brow Bar, including eyebrow and facial waxing, tweezing, and eyebrow tinting, in accordance with company policies and procedures.
    • Use appointment book or system to book guests' appointments for initial services, return services, and events.
    • Meet average sales per labor hour and sales to service ratio goal.
    • Stay informed about new and existing industry trends, products, and services, and be knowledgeable about their ingredients and benefits to better serve guests.
  • People
    • Contribute to an inclusive environment that supports teammates, peers, and guests served.
    • Participate in ongoing training, including training parties, team meetings, and brand and category education, to enable continuous professional development and drive sales performance.
    • Build and maintain strong customer relationships and an active clientele portfolio for Benefit brand services.
    • Maintain strong relationships with Benefit brand partners through participation in required trainings and the execution of in-store events and promotions.
    • Create and maintain partnerships with Prestige consultants and salon professionals to promote teamwork and a high level of customer service.
    • Share the benefits of the guest loyalty program, including credit and the Ulta Beauty app, with guests on the sales floor.
    • Collaborate with managers and associates throughout the store to help grow the business.
  • Process
    • Be knowledgeable of and ensure compliance with company policies, procedures, and standards.
    • Follow all safety, sanitation, and hygienic procedures before, during, and after services, ensuring compliance with state board guidelines.
    • Adhere to the company and Benefit brand dress code, including wearing brand assets as directed.
    • Drive sales by keeping the Brow Bar area replenished, signed, and faced, and ensuring testers are available and maintained in compliance with hygiene standards, as well as any additional assigned area.
    • Communicate supply needs to the store management team and brand representatives in a timely manner to ensure guest-readiness at all times.
    • Maintain outstanding store operational standards, including cleanliness of the Brow Bar and any additional assigned area, including the sales floor, restrooms, cashwrap, backroom, and break area.
    • Participate in completing merchandise resets, planograms, marketing displays, physical inventory procedures, and processing shipments using the Benefit brand's and Ulta Beauty's technology and best practices.
    • Protect company assets by following loss prevention best practices and providing exceptional guest service.
    • Execute other operational tasks as directed.

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