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Bilingual Store Associate

2 months ago

Cornelius, North Carolina, United States Sherwin-Williams Full time
Position Overview:
As a Bilingual Store Associate, you will engage closely with both wholesale and retail clientele to assess their requirements, respond to inquiries regarding Sherwin-Williams products, and suggest suitable solutions. Your role will also involve addressing customer concerns promptly to ensure optimal satisfaction while keeping abreast of product features and maintaining the high standards of quality and presentation in the store.

Key Responsibilities:
  • Deliver exceptional customer service to achieve high levels of satisfaction.
  • Assist customers in person and via phone by identifying their needs and recommending appropriate products and services.
  • Establish and nurture productive relationships with both wholesale and retail customers.
  • Accurately process sales transactions in accordance with company policies.
  • Meet and exceed sales targets on a monthly, quarterly, and annual basis.
  • Maintain organized work order files and product formulas.
  • Retrieve products from the sales floor or warehouse as required.
  • Tint and mix products to meet customer specifications.
  • Restock shelves and arrange displays to enhance store presentation.
  • Perform cleaning and maintenance of store equipment.
  • Assist with loading and unloading delivery trucks.
  • Support delivery operations as needed.
  • Ensure assigned areas are well-stocked and visually appealing.
  • Stay informed about product offerings and discuss available options with customers.
  • Adhere to inventory control procedures.
  • Propose strategies to enhance sales performance.

Minimum Qualifications:
  • Must be at least eighteen (18) years of age.
  • Must have legal authorization to work in the country without requiring sponsorship.
  • Proficient in reading, writing, and communicating in English and Spanish.
  • Ability to lift and carry up to 50 lbs. frequently and up to 70 lbs. occasionally, with or without reasonable accommodation.
  • Willingness to work scheduled hours, including evenings and weekends, with or without reasonable accommodation.

Preferred Qualifications:
  • Possession of a valid, unrestricted Driver's License.
  • High School diploma or GED.
  • Minimum of one (1) year of experience in a delivery, retail, or customer service role.
  • Prior experience in selling paint and related products.
  • Experience operating tinting and mixing equipment.