Front End Supervisor
3 weeks ago
At HomeSense, we're committed to delivering an exceptional customer experience. As a Front End Supervisor, you'll play a key role in driving customer satisfaction and loyalty.
Key Responsibilities:- Lead the frontline team to promote a highly satisfied customer experience
- Develop high-performing teams through training and mentoring of associates on frontline execution of all register transactions
- Act with integrity to adhere to company policy and procedures
- Promote a culture where everyone feels welcomed, valued, and engaged
- Drive customer loyalty through programs and initiatives
- Address customer concerns and issues promptly
- Update associates on current customer experience feedback, goals, and company initiatives
- Train and mentor all associates on policies and procedures
- Provide recognition and constructive feedback on cashier performance
- Maintain and monitor cash controls, including change funds
- Adhere to all labor laws and meal and break period policies
- Assign registers and coordinate breaks to ensure optimized coverage at the frontline and sales floor
- Audit and approve paperwork
- Maintain cleanliness, recovery, and organizational standards throughout the frontline
- Monitor all frontline equipment and communicate issues to management
- Execute and adhere to company directives
- Maintain and uphold merchandising standards within the queue line
- Adhere to all operational, merchandise, and loss prevention policies and procedures
- Ensure proper and timely handling of damages and mark out of stock
- Promote a safe environment and report any safety hazards in the store
- High school graduate or equivalent degree preferred
- Available to work flexible schedules, including evenings and weekends
- Able to work as a team member
- Excellent interpersonal skills
- Exceptional customer service skills
- Able to lift heavy merchandise with or without reasonable accommodations
- Able to train and provide direction to others
- Able to run a register and handle money
- Must be able to handle confidential information with discretion
- Experience as a coordinator or previous retail/supervisory experience preferred
HomeSense offers a range of benefits, including associate discounts, EAP, smoking cessation, bereavement, 401(k) associate contributions, child care and cell phone discounts, pet and legal insurance, credit union, referral bonuses, and more.
Eligible associates also receive 401(k) match, medical, dental, and vision insurance, HSA, health care FSA, life insurance, short and long-term disability, paid parental leave, paid holidays, vacation, and sick time, auto and home insurance discounts, scholarship program, and adoption assistance.
Contact your TJX representative for more information.
This position has a starting pay range of $13.00 to $13.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
Applicants with arrest or conviction records will be considered for employment.
We embrace the unknown at HomeSense and support each other along the way. Every day is a new adventure, a fresh chance to reinvent retail. Our inventory is always changing and our approach is continually evolving, which means every day is another chance to Discover Different.
Discover Different also means we embrace each other's differences and unique perspectives. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
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