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Customer Service Representative

2 months ago

Norwalk, Connecticut, United States CubeSmart Full time

About the Role

CubeSmart is seeking a highly motivated and customer-focused individual to join our team as a Customer Service/Keyholder. As a key member of our store team, you will be responsible for providing exceptional customer service, managing the leasing process, and taking ownership of our retail business.

Key Responsibilities

  • Listen to customers to understand their unique needs and provide personalized solutions
  • Become an expert in self-storage by renting storage spaces and managing the leasing process
  • Take ownership of our retail business, including maintaining a clean and organized store environment
  • Participate in operations activities, such as performing lock checks and showing units to potential customers
  • Utilize our Point of Sales system (POS) to take payments, manage customer accounts, and maintain inventory

What We Offer

  • Competitive hourly rate and bonus opportunities
  • PAID TIME OFF, VACATION, SICK, and HOLIDAYS
  • Generous health benefits and 401k retirement plan with company match
  • Short-term disability and tuition reimbursement
  • Storage discounts and opportunities for growth and development

Qualifications

  • A positive and outgoing personality with a passion for helping people
  • Experience in retail or customer service preferred
  • Basic computer skills and ability to work Saturdays and Sundays
  • Valid driver's license and insurance with access to reliable transportation

Why Work at CubeSmart?

We are an equal opportunity employer and value diversity in our workplace. If you have experience working in sales, customer service, or retail, we encourage you to apply. We offer a competitive salary, benefits, and opportunities for growth and development.