Sales Consultant
5 days ago
Friendship Manor Inc is a renowned senior living community dedicated to providing exceptional care and comfort for our residents. We are seeking an experienced Sales Counselor to join our team, responsible for executing sales initiatives and building relationships with prospective residents.
Job Overview
The Sales Counselor will play a vital role in promoting our community and increasing occupancy rates. This includes meeting sales goals by establishing rapport with prospective residents and their families, conducting sales activities, and maintaining accurate records.
Responsibilities
- Develop and execute sales strategies to attract prospective residents.
- Conduct in-depth discovery of prospective residents' interests and needs to advance the sales process.
- Maintain accurate records in the CRM database to track reserved and occupied units, wait lists, prospect information, and referral source data.
- Follow established admissions policies and procedures.
- Support other members of the marketing team and licensed care admissions staff in achieving organizational sales and occupancy goals.
- Collaborate with all departments to ensure that apartments are vacated and renovated in a timely manner and that resident needs and expectations are met during the move-in and orientation process.
- Participate in the Care Team weekly meeting to learn of potential IL residents needing to access the continuum.
- Adhere to all policies and procedures of the organization regarding the use of technology and technology-based information, and all federal and state laws regarding the privacy of protected health information.
- Responsible for welcoming New Team Members.
- Respond and follow up with prospective residents through telephone calls, letters, emails, home visits, and personal appointments.
- Schedule, organize, and conduct tours with prospective residents and families, including evening and weekend appointments if necessary.
- Proven experience in sales, preferably in the senior living or healthcare industry.
- Strong interpersonal and communication skills, and the ability to relate well to the public, particularly to the senior market.
- Ability to build and maintain relationships with prospective residents and their families.
- Knowledge of CRM software and database management, skills in entering and retrieving computer data for lead management.
- Ability to work flexible hours, including evenings and weekends.
- Compassionate and empathetic approach to working with seniors and their families.
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