Firewall Operations Specialist

2 days ago


Beltsville, Maryland, United States SAIC Full time
Job Title: Firewall Operations Administrator

This is an exciting opportunity to join the Department of State's Bureau of Diplomatic Technology as a Firewall Operations Administrator. The successful candidate will play a critical role in supporting the Department's mission by providing expert-level technical support for the Firewall Operations team.

Job Summary:

The Firewall Operations Administrator will be responsible for monitoring, managing, and troubleshooting perimeter devices, including firewalls, proxies, switches, and mail transport agents. This role requires a strong understanding of networking, proxy, and packet filtering technologies, as well as experience with Palo Alto Firewalls and Panorama monitoring tools.

Key Responsibilities:
  • Monitor Service Now application for Firewall Operations incident and service requests
  • Implement firewall routing rules and policies, perform troubleshoots of firewall, email, and Proxy platforms for performance issues
  • Analyze network traffic captures
  • Escalate issues as required to Tier 3 staff and monitor issues throughout a problem's life cycle
  • Perform recurring maintenance activities such as device reboots on perimeter devices
  • Record and report on firewall operations, utilization, and maintenance
  • Collaborate across Bureaus and Agencies to implement and repair network changes as they relate to perimeter security devices
  • Support Diplomatic Security Computer Incident Response Team by implementing IP address blocks requests
  • Routinely update architecture diagrams using Visio
  • Monitor and perform health checks on multiple perimeter security devices
  • Draft, coordinate, and publish outage notifications as required
  • Update shift logs and provide reports to leadership daily
  • Maintain standard operating procedures, work instructions, and other working documents
  • Attend weekly teleconferences, onsite meetings, and participate in working groups as required
Requirements:
  • BA degree and 5 years of experience; may accept additional experience in lieu of degree
  • In-depth experience using Palo Alto Firewalls and Panorama monitoring tools to troubleshoot and configure a Firewall infrastructure
  • Strong understanding of networking, proxy, and packet filtering technologies
  • Minimum 5 years IT Customer Support experience (Tier I and/or Tier II)
  • First-hand experience with supporting the monitoring and configuration of Firewall/DMZ infrastructure including Network and Application Firewall Packet Filtering technologies (StoneGate, Palo Alto, Cisco Email Security Appliances (ESA), A10 proxy devices)
  • CLI experience preferred
  • Experienced in utilizing network monitoring tools such as Nagios and NeuralStar
  • Basic Microsoft Windows Server 2016 implementation and troubleshooting from a security/firewall perspective
  • Intermediate knowledge in configuring Cisco switches
  • Experienced with TCP/IP network implementation and troubleshooting
Clearance Requirement:

US Citizenship

Ability to obtain a Top Secret clearance. Interim TS will be required to start work.

SAIC accepts applications on an ongoing basis and there is no deadline.

SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.



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