Service Coordinator
4 days ago
In this role, you will work closely with our customers to understand their needs and preferences, and use your excellent communication skills to provide personalized support. You will also be required to handle cash, checks, and credit card payments accurately, as well as operate our switchboard telephone system efficiently.
We offer a competitive salary range of $40,000 - $60,000 per year, depending on experience, plus benefits including medical, dental, and vision insurance, 401k, life insurance, paid training, paid vacation, paid holidays, and employee discounts on products and services.
Key Responsibilities:
- Receive cash, checks, and credit card payments from customers and record the amount received accurately.
- Make change accurately and issue receipts to customers.
- Answer phones and direct consumers to the proper department and follow up in a timely manner.
- Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution.
- Operate switchboard telephone system.
- Communicate with callers in a professional, friendly, and efficient manner, striving to minimize the amount of time customers spend on hold.
Requirements:
- Experience with Microsoft Office suite is a plus.
- Available to work flexible hours on Monday-Saturday, with Sundays off.
- Ability to communicate customers' interests, needs, and requests to management and service personnel.
- Professional personal appearance.
- Clean driving record.
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