Retail Sales Associate Keyholder
1 day ago
About the Role:
We are seeking a highly skilled Retail Sales Associate Keyholder to join our team at Express. As a Retail Sales Associate Keyholder, you will be responsible for providing exceptional customer service, maintaining a clean and organized sales floor, and executing opening and closing procedures.
Key Responsibilities:
- Perform opening and closing procedures, including balancing registers, preparing deposits, and activating the security system.
- Process transactions quickly and accurately, reducing customer wait times.
- Maintain a clean and organized sales floor, checkout, fitting room, and stockroom to ensure a safe and inviting environment for customers.
- Follow company policies and procedures to ensure the safety of all associates and customers.
- Assist with product launch changes according to company SOP.
- Deliver on all aspects of the customer experience model.
- Positively resolve customer service-related issues as they arise and determine a resolution or escalate further, communicating all issues and resolutions to Store Management.
- Drive credit and loyalty member programs by explaining benefits and encouraging customers to participate.
Requirements:
- Education: High School or Equivalent.
- Years of Experience: 0-2 of relevant job experience - minimum 6 months.
- Proficient in use of technology (iPad, registers).
- Meets defined availability criteria, including nights, weekends, and non-business hours.
- Meets physical requirements.
Benefits and Compensation:
- Medical, pharmacy, dental, and vision coverage.
- 401(k) and Roth 401(k) with Company match.
- Merchandise discount.
- Paid Time Off.
- Parental leave for new moms and dads.
Part-time associates may be eligible to receive paid sick leave, public health emergency leave, and to participate in the 401(k) and Roth 401(k) with Company match. Additionally, part-time associates are eligible to receive an Express merchandise discount, to participate in our Learn & Earn incentive program, and to choose voluntary benefits through YouDecide.
Salary Range: $20.80
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