Specialty Pharmacy Operations Advisor

4 weeks ago


Monroeville, Pennsylvania, United States CVS Health Full time

About the Role:

CVS Health is seeking a highly skilled Specialty Pharmacy Operations Advisor to join our team. As a key member of our operations team, you will be responsible for providing exceptional service to our internal and external clients.

Key Responsibilities:

  • Develop and maintain positive relationships with pharmaceutical manufacturers and hubs to provide pharmacy operations support.
  • Direct daily communication with the hub to receive and respond to pharmacy operations-related inquiries and issues.
  • Provide same-day assistance with patient and/or prescriber outreach to the hub for select cases.
  • Work with internal partners to ensure efficiency and proper handling of patients and clients.
  • Assist with coordinating status updates and pull-through with CarePlus on referrals sent to specialty for fulfillment.
  • Develop concierge relationships with prescriber offices, serving as the single point of contact with a direct line to the prescriber office.
  • Facilitate meetings with key stakeholders.
  • Facilitate and improve relations between prescribers and pharmaceutical manufacturers.

Requirements:

  • 5-8 years of specialty pharmacy operations experience, including experience with specialty therapies and health products, independent decision-making, overseeing workflow, and project management.
  • Excellent interpersonal skills, including the ability to interact and influence at all levels of the organization.
  • Strong presentation skills and ability to leverage MS PowerPoint.
  • Strong ability to communicate systems and procedural changes to end users through excellent written and oral communication.
  • Comprehensive knowledge of therapy-specific information, drug classification background, and general drug knowledge.
  • Knowledge of plan attributes relating to conflicts on member plans.

What We Offer:

  • A competitive salary range of $60,000 to $132,600.
  • A comprehensive benefits package, including medical, dental, and vision benefits.
  • A 401(k) retirement savings plan and an Employee Stock Purchase Plan.
  • A fully-paid term life insurance plan and short-term and long-term disability benefits.
  • Well-being programs, education assistance, free development courses, and a CVS store discount.


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