Specialty Pharmacy Operations Advisor
4 weeks ago
About the Role:
CVS Health is seeking a highly skilled Specialty Pharmacy Operations Advisor to join our team. As a key member of our operations team, you will be responsible for providing exceptional service to our internal and external clients.
Key Responsibilities:
- Develop and maintain positive relationships with pharmaceutical manufacturers and hubs to provide pharmacy operations support.
- Direct daily communication with the hub to receive and respond to pharmacy operations-related inquiries and issues.
- Provide same-day assistance with patient and/or prescriber outreach to the hub for select cases.
- Work with internal partners to ensure efficiency and proper handling of patients and clients.
- Assist with coordinating status updates and pull-through with CarePlus on referrals sent to specialty for fulfillment.
- Develop concierge relationships with prescriber offices, serving as the single point of contact with a direct line to the prescriber office.
- Facilitate meetings with key stakeholders.
- Facilitate and improve relations between prescribers and pharmaceutical manufacturers.
Requirements:
- 5-8 years of specialty pharmacy operations experience, including experience with specialty therapies and health products, independent decision-making, overseeing workflow, and project management.
- Excellent interpersonal skills, including the ability to interact and influence at all levels of the organization.
- Strong presentation skills and ability to leverage MS PowerPoint.
- Strong ability to communicate systems and procedural changes to end users through excellent written and oral communication.
- Comprehensive knowledge of therapy-specific information, drug classification background, and general drug knowledge.
- Knowledge of plan attributes relating to conflicts on member plans.
What We Offer:
- A competitive salary range of $60,000 to $132,600.
- A comprehensive benefits package, including medical, dental, and vision benefits.
- A 401(k) retirement savings plan and an Employee Stock Purchase Plan.
- A fully-paid term life insurance plan and short-term and long-term disability benefits.
- Well-being programs, education assistance, free development courses, and a CVS store discount.
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