Collections and Loan Operations Director

1 day ago


Arizona City, Arizona, United States DriveTime Full time
Job Overview

DriveTime Family of Brands is seeking a skilled Collections and Loan Operations Director to lead our team of Loan Advisors. Located in our Mesa, AZ office, this role will be responsible for monitoring and reviewing the work of Loan Advisors to ensure it meets Company and Legal policy standards.

Responsibilities
  • Monitor and review the work of Loan Advisors to ensure effectiveness and compliance with Company and Legal policy.
  • Develop and implement daily goals and strategies to maximize long-term success.
  • Provide continuous training and coaching to ensure quality customer service.
  • Identify and recommend methods to improve management and operations of loan/collection administration involving enhanced work processes, increased responsiveness, efficient use of resources, and quality service delivery.
  • Lead the team to achieve maximum performance that aligns with DriveTime's vision and values.
Requirements
  • Excellent verbal and written communication skills.
  • Ability to listen effectively and provide feedback.
  • Self-driven yet selfless individual capable of managing their own time and business while making decisions for the betterment of DriveTime.
  • Fantastic problem-solving skills, finding solutions rather than just problems.
  • Management experience in a call center or retail environment, with 2+ years of experience required.
  • Bachelor's Degree preferred, High School Diploma or GED required.
Benefits
  • Competitive salary: $80,000 - $110,000 per year, depending on experience.
  • Medical, dental, and vision insurance coverage.
  • 401(K) and company-paid life insurance policy.
  • Tuition reimbursement program.
  • Wellness program offering cash incentives and discounts on medical premiums.
  • Gratitude-based compensation package.
  • In-house gym and game room facilities.
  • Paid time off and paid holidays.
About Us

DriveTime Family of Brands is Great Place to Work Certified and recognized as one of the healthiest employers in Phoenix. We are committed to providing opportunities for growth and professional development within our organization.


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