Guest Relations Specialist
1 week ago
We are seeking a Guest Relations Specialist to join our team at Gold Country Casino Resort. In this role, you will be responsible for providing exceptional guest experiences and creating memorable moments.
Key Responsibilities:
- Welcome and register guests, ensuring a seamless check-in process
- Provide personalized support and assistance to guests, anticipating their needs and exceeding expectations
- Upsell amenities and services, utilizing interpersonal and professional phone etiquette skills
- Maintain a working knowledge of property, local attractions, and regional entertainment options
- Perform front desk duties, including checking guests in and out, handling room assignments, and managing room keys
- Collaborate with other departments to ensure a smooth and efficient guest experience
Requirements:
- Ability to communicate effectively with guests and colleagues
- Strong problem-solving skills and ability to work under pressure
- Basic math skills and accuracy when handling cash and credit transactions
- Familiarity with hotel operations and industry standards
What We Offer:
- A competitive salary of $48,000 per year
- A comprehensive benefits package, including medical, dental, and vision insurance
- A generous PTO package and paid holidays
- Opportunities for professional growth and development
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