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Hannaford To Go Order Fulfillment Specialist

2 months ago

Brattleboro, Vermont, United States Hannaford Supermarkets Full time

At Hannaford, we believe that a great shopping experience starts with a dedicated team. Our associates are unique individuals who bring their talents to the table, and we equip them with the resources necessary for professional growth and a balanced lifestyle.

As you embark on your career journey with us, you will discover numerous opportunities to develop your skills while being your authentic self at work. Welcome to Hannaford.



POSITION OVERVIEW
Job Title: Hannaford To Go - Order Fulfillment Specialist

Department: Hannaford To Go

Reports To: Assistant Store Manager

Supervisory Responsibilities: None

Qualifications:
Strong communication and customer service abilities are essential. Candidates must meet the minimum age requirements for specific job functions (18 years). A demonstrated willingness to learn various tasks and technical aspects of the role is required, along with the capability to fulfill the technical requirements for Hannaford To Go Service.

Key Responsibilities:
  • Enhance customer satisfaction by upholding high standards in service delivery.
  • Examine customer orders for any discrepancies, inquiries, or notes.
  • Ensure all orders are accurate and of high quality to guarantee customer contentment.
  • Communicate order details and modifications to customers through various channels.
  • Seek assistance from store leadership for customer service issues or operational challenges.
  • Collaborate with Department Managers to ensure fresh orders are processed correctly.
  • Assist customers at the designated pickup area.
  • Manage cash pickups and change orders as necessary, documenting as required.
  • Verify customer identification and adhere to store policies regarding checks and alcohol sales.
  • Process refunds, over-rings, and other transactions requiring approval.
  • Ensure timely shopping of all customer orders, communicating any potential delays to leadership.
  • Meet the physical demands of the role, with or without reasonable accommodations.

Duties and Responsibilities:
  • Adhere to all company policies and established procedures.
  • Maintain a clean and professional appearance in accordance with company standards.
  • Treat all associates with respect and fairness.
  • Assist with special projects and perform additional tasks as assigned by supervisors.
  • Handle return-to-stock items promptly, prioritizing perishable goods.
  • Comply with all safety standards and report any necessary equipment repairs.
  • Package merchandise according to company policies for customer pickup.
  • Control the use of store supplies to minimize waste.
  • Assist in the prompt cleanup of spills and breakages to maintain safety.
  • Recognize and differentiate between various types of produce.
  • Document any pricing discrepancies and request checks according to company policy.
  • Observe security protocols and report any suspicious behavior.
  • Process all types of sales transactions in compliance with company policies.
  • Secure registers and equipment when unattended to protect company assets.
  • Maintain cleanliness and sanitation standards in line with store policies and health regulations.
  • Perform other duties as assigned.

Physical Requirements:
  • Perform repetitive motions while standing or walking for most of the shift.
  • Lift products weighing up to 15 pounds continuously, 25 pounds frequently, and 50 pounds occasionally.
  • Push or pull up to 75 pounds occasionally.
  • Work in various weather conditions as necessary.
  • Gather and transport shopping carts as needed.
  • Handle various substances related to cleaning and food products.
  • Have sufficient visual acuity to read displays and identification.

Hannaford is committed to providing equal employment opportunities to all associates and applicants without regard to race, religion, color, sex, age, veteran status, national origin, sexual orientation, gender identity, disability, or any other characteristic protected by law.

If you require assistance in the application process due to a disability, please reach out to the location where you wish to apply.