Customer Service Representative

4 days ago


Canton, Georgia, United States IEG DISPOSAL Full time
Customer Service Representative

We are seeking a highly motivated and customer-focused individual to join our team at IEG DISPOSAL. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any questions or concerns in a professional and courteous manner.

Key Responsibilities:
  • Answer incoming and make outgoing customer telephone calls and emails on a daily basis
  • Assist in resolving customer questions or concerns in a timely and professional manner
  • Data entry and scheduling new and existing customers for services
  • Processing customer payments and sending invoices and receipts
  • Work with supervisors to ensure deliveries and pick-ups are completed daily
  • Provide accurate information regarding customer concerns and questions
  • Generate call-in work orders for drivers and put them on the calendar for dispatching
  • Answer all customer inquiries received via email, messenger, or text
Requirements:
  • Excellent technology skills; proficient with MS Office and QuickBooks Online
  • MUST be Bilingual (English and Spanish)
  • High School Diploma or GED
  • 2+ years of experience in a customer service role
What We Offer:
  • $18.00 - $19.00 per hour
  • 40 hours per week
  • Dental insurance, flexible schedule, health insurance, paid time off, and vision insurance


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