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Customer Service Center Supervisor

2 months ago


Kennewick, Washington, United States Albertsons Full time

Position Overview:
The Customer Service Center Supervisor is responsible for overseeing the daily operations of the customer service center, ensuring high standards of service and product availability. This role involves managing staff, addressing customer inquiries, and maintaining operational efficiency.

Key Responsibilities:
  • Lead and promote customer service initiatives to achieve departmental objectives and enhance customer satisfaction.
  • Handle customer interactions with professionalism, resolving complaints and inquiries effectively.
  • Manage sales transactions for various products, ensuring compliance with cash handling procedures.
  • Assist customers with self-service options and address any issues that arise during their experience.
  • Oversee inventory management, including ordering, stocking, and ensuring accurate pricing of merchandise.
  • Supervise and mentor customer service personnel, conducting performance evaluations and managing schedules to meet service demands.
  • Conduct regular inspections of the service area to uphold quality standards and ensure a clean, safe environment.
  • Respond to incoming calls and inquiries in a timely and courteous manner.

Equipment Utilization:
Proficient in operating various equipment, including cash registers, computers, and customer service technology.

Qualifications:
  • Knowledge of company policies and procedures, particularly regarding customer service and sales.
  • Strong interpersonal skills, with the ability to maintain composure under pressure.
  • Attention to detail and accuracy in completing tasks.
  • Basic mathematical skills and problem-solving abilities.
  • Physical stamina to stand for extended periods and handle various tasks.
  • Flexibility to work varied hours, including nights and weekends.

Compensation:
The pay range for this position is between $16.38 and $16.88 per hour, aligned with local minimum wage standards. Benefits may include medical, dental, vision, and retirement options, depending on tenure and hours worked.

Work Environment:
The role is primarily situated in a climate-controlled retail environment, ensuring a comfortable workspace for all employees.

Disclaimer:
This description outlines the general nature of the work performed in this position. Responsibilities and duties may vary based on the specific needs of the service center.