Retail Customer Service Supervisor Full Time

1 day ago

Macedonia, Ohio, United States TJ Maxx Full time
About the Role

We are seeking a highly skilled and motivated Retail Customer Service Supervisor to join our team at TJ Maxx. As a key member of our store leadership team, you will be responsible for promoting an exceptional customer experience and leading a team of Associates to achieve sales goals and provide outstanding service.

Key Responsibilities
  • Lead by example, demonstrating a strong commitment to customer service and promoting a positive store environment
  • Train and develop Associates to provide personalized customer experiences and promote loyalty programs
  • Assign registers, support POS coverage needs, and coordinate breaks for Associates
  • Address customer concerns and issues promptly, ensuring a positive customer experience
  • Communicate effectively with management and Associates, prioritizing tasks and providing progress updates
  • Partner with management to identify and address training needs, ensuring Associate effectiveness
  • Ensure adherence to labor laws, policies, and procedures
  • Promote credit and loyalty programs, and support store shrink reduction goals
  • Maintain a safe and organized store environment
Requirements
  • Available to work a flexible schedule, including nights and weekends
  • Strong understanding of merchandising techniques and ability to multitask
  • Excellent communication and organizational skills, with attention to detail
  • Able to respond effectively to changes in direction or unexpected situations
  • Team player, working effectively with peers and supervisors
  • Able to train others and demonstrate leadership skills
  • 1 year retail experience and 6 months of leadership experience
What We Offer

As a Retail Customer Service Supervisor at TJ Maxx, you will enjoy a competitive starting pay range of $13.00 to $13.50 per hour, plus a range of benefits, including Associate discount, EAP, smoking cessation, bereavement, 401(k) Associate contributions, child care & cell phone discounts, pet & legal insurance, credit union, referral bonuses, and more.

We are an equal opportunity employer and welcome applications from diverse candidates. We are committed to creating an inclusive work environment where everyone feels valued and respected.

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