Funeral and Cemetery Services Director

4 days ago

Lincoln, Nebraska, United States Service Corporation International Full time
About the Role

We are seeking an experienced Funeral and Cemetery Services Director to join our team at Service Corporation International. This is a unique opportunity to lead a dedicated team of professionals who provide caring assistance to families in need, honor veterans and public servants, and deliver lifesaving programs to help keep children and seniors safe.

Responsibilities
  • Staff Management and Leadership
  • Lead and motivate a team of sales counselors to meet and exceed established location sales quotas, while ensuring they adhere to company policies and procedures.
  • Provide initial and ongoing sales instruction to ensure that all sales counselors meet or exceed customer needs.
  • Manage sales counselors, acting as their primary reference regarding aftercare processes, prospecting, product knowledge, sales presentations, closing skills, prices, terms, paperwork, sales guidelines, compliance issues, and customer service delivery.
  • Market Share
  • Develop marketing programs that complement geography, demographics, ethnicity, or religions of the community.
  • Analyze and be aware of competitor pricing.
  • Plan and participate in community events designed to develop prospects and heighten awareness of the location.
  • Expense Management
  • Review all pre-need contracts and at-need cemetery contracts to ensure compliance with HMIS, state/provincial, and federal laws.
  • Approve all discounts offered to customers.
  • Prepare reports demonstrating compliance with financial controls.
  • Operations Support
  • Maintain all marketing materials, training manuals, sales equipment, and other sales supplies.
  • Ensure that sales programs, incentives, and awards, as well as sales presentations, are budgeted, approved, and conform to company policies.
  • Maintain all sales rooms and offices in a clean and orderly fashion to provide a professional atmosphere for sales counselors and the public.
  • Compliance
  • Ensure that all sales counselors follow the Code of Conduct and obtain proper licensure.
  • Ensure compliance of sales practices with federal, state/provincial, and local regulations.
Requirements
  • Education
  • A high school diploma or equivalent is required; a bachelor's degree is preferred.
  • Experience
  • Sales experience is not required, but sales counselor and supervisory experience is preferred.
  • Presenting, training, coaching, and motivating salespeople and sales forces are valuable assets.
  • Licenses
  • A valid state/province driver's license with a good driving record is necessary.
  • An insurance license as required by state/province law and as prescribed by each state board is also required.
Benefits

This role offers a competitive salary of $80,000 - $110,000 per year, depending on experience, plus additional benefits, including advanced online training resources, career advancement opportunities, and a wonderful community to serve with plenty of culture and personality. For more information about SCI Shared Resources, LLC, please visit our corporate site at www.sci-corp.com.

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