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Customer Service Professional

1 week ago

Phoenix, Arizona, United States Global Pharma Tek Full time

Job Title: Customer Service Professional

At Global Pharma Tek, we are seeking a skilled and dedicated Customer Service Professional to join our team.

About the Role:

  • To manage large volumes of orders through inbound and outbound calls, ensuring seamless communication with customers.
  • To handle diverse customer inquiries and concerns, utilizing strong interpersonal skills to build trust and rapport.
  • To evaluate documents for accuracy and completeness, guaranteeing timely billing processes.

Responsibilities:

  • Effective communication with patients, referral sources, and administrative staff to resolve customer issues.
  • Collaboration with insurance companies to secure prior authorization requests.
  • Entering accurate patient information into our customer database.
  • Ensuring exceptional customer satisfaction by addressing concerns and providing solutions.

Requirements:

  • Possess a high school diploma or equivalent, with some college education preferred.
  • Demonstrate at least one year of experience in customer service.
  • Showcase excellent verbal and written communication skills, along with the ability to prioritize tasks efficiently.