Customer Service Professional

7 days ago


Phoenix, Arizona, United States Sierra Pacific Industries Full time

We are seeking a qualified Customer Service person to work collaboratively with our Windows Sales Arizona division in Phoenix, Arizona.

The successful candidate will work closely with the Service Manager, Inside Sales team members, customers, and sales representatives to initiate and schedule service events to completion. The role involves communicating and coordinating service with customers, distributors, service contractors, and the sales department.

To be successful in this position, you will need excellent verbal and written communication skills, as well as the ability to partner with the sales team to meet and exceed customers' expectations of service.

Key responsibilities include:

  • Assisting customers with verbal and written technical guidance
  • Processing service orders, warranty reorders, changes, and returns according to established departmental policies and procedures
  • Partnering with the sales team to meet and exceed customers' expectations of service

You will also have the opportunity to work on training seminars, ensure insurance compliance within Sierra Pacific requirements, process paperwork for subcontractors' invoices, issue service contractors' work orders, and monitor service contractors' performance metrics.

This is an excellent opportunity to join a dynamic team and contribute to the success of Sierra Pacific Industries.

About Sierra Pacific Industries:

Sierra Pacific Industries is a third-generation family-owned company based in Northern California that started in 1949 and has grown to be one of the largest lumber and millwork producers in the U.S., employing more than 6,000 crew members.

We own and sustainably manage more than 2.4 million acres of timberland in California, Oregon, and Washington. Our forests are managed under a 100-year plan by Registered Professional Foresters, Wildlife Biologists, Botanists, and other professionals.

We are proud of our commitment to sustainable forest management and our goal of growing forests for future generations. In Spring 2024, we planted our 300 millionth seedling on our timberlands, reflecting our dedication to this cause.

Sierra Pacific effectively uses nearly 100% of every piece of wood we bring to our facilities. We are proud of our innovative approach to forest management and our commitment to minimizing waste.



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