Ecommerce Associate

Island Beach Gear is seeking a highly skilled Ecommerce Associate to drive web store sales by adding, maintaining and enhancing product storefronts in a detailed and timely manner. The ideal candidate will be responsible for communicating with other departments and vendors for product features, descriptions, availability and customer experience.

Key Responsibilities:

• Add, update and enhance product listings and assets (banners, landing pages) to our online storefront via Magento software to increase sales.
• Work with buyers and inventory specialists for timely addition of products online.
• Communicate with vendors/merchants to get all product details including: descriptions, features, images/videos, dimensions, etc. Distill to write succinct and salient features.
• Ensure accurate, timely and complete product listings and review competitive landscape to ensure our products' desirability. Strong attention to detail.
• Work with customer service for best customer experience and to solve online issues.
• Manage all aspects of customer buying workflow – from correct product listings and promotions to approving some online orders, sending dropship orders, and monitoring shipping tracking information.
• Manage presence and product catalog on third-party online storefronts Amazon and eBay.
• Bring to supervisor's attention right away any issues, inconsistencies or obstacles to producing correct and detailed product listings or third-party store issues.
• Work with Team Lead to trouble shoot and correct any online issues and overall site function.
• Disseminate assignments to freelance workers for updates and to enhance product listings.

Requirements:

• Prior experience with online selling platform (e.g. Magento, Shopify, Big Commerce) or adding content/editing web pages is preferred.
• Strong attention to detail.
• Able to learn new software systems quickly and adapt to new/changing systems.
• Ability to work in a fast-paced, deadline driven environment
• Advanced knowledge and experience working on computers. Ability to navigate websites and manage digital files easily.
• Ability to multi-task and prioritize tasks as they are given
• Ability to be proactive on issues and communicate potential problems to assigned supervisor
• High School Diploma Required
• Ability to sit for extended periods of time, ability to work from home and maintain productivity
• Must be willing to submit to a background, drug test and sign a Non-Disclosure Agreement