Financial Services Professional
3 weeks ago
PNC Financial Services Group is a leading provider of financial services. We strive to deliver exceptional customer experiences and foster an inclusive workplace culture.
Job Description
This role is responsible for providing unique customer experiences, improving customer financial wellbeing, and creating loyalty while increasing share of wallet. The successful candidate will process a variety of customer interactions, educate customers on alternatives available for their financial interactions, identify banking opportunities during the customer interaction, and refer as appropriate.
Responsibilities
* Deliver exceptional customer experiences aimed at improving customer financial wellbeing and creating loyalty
* Process a variety of customer interactions, including lobby engagement activities to connect with customers and position PNC products to meet their needs
* Educate customers on options for managing financial transactions by leveraging technology, tools, and resources
* Apply product and procedural knowledge to solve customer's problems
* Adhere to all policies and procedures, demonstrating sound judgment within established limits
Required Skills and Qualifications
* Customer Focus: Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions
* Risk Management: Assessing and effectively managing all of the risks associated with business objectives and activities to ensure adherence to and support PNC's Enterprise Risk Management Framework
Benefits
PNC offers a comprehensive range of benefits to help meet your needs now and in the future. This includes medical/prescription drug coverage, dental and vision options, employee life insurance, 401(k) with PNC match, pension, and stock purchase plans. Additionally, PNC provides paid time off, parental leave, up to 11 paid holidays each year, and 6 occasional absence days each year, unless otherwise required by law.
Estimated Salary Range: $35,000 - $45,000 per year
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