Customer Experience Specialist

3 days ago


Lebanon, Ohio, United States Pilot Company Full time
Working at Pilot Company

We're a company that's passionate about people and providing exceptional customer experiences. As a Customer Experience Specialist, you'll play a critical role in creating memorable moments for our guests.

Job Summary

The Customer Experience Specialist will be responsible for ensuring that our customers receive exceptional service and support throughout their visit. This includes greeting guests, handling customer complaints, and resolving issues in a timely and professional manner.

Key Responsibilities

* Greet guests and provide exceptional customer service

* Handle customer complaints and resolve issues in a timely and professional manner

* Maintain a clean and organized workspace, including the coffee station and surrounding areas

* Restock supplies and maintain inventory levels as needed

Requirements

* Excellent communication and interpersonal skills

* Ability to work independently and as part of a team

* Strong attention to detail and ability to multitask

* High school diploma or equivalent required; experience in a similar position preferred

What We Offer

* Competitive hourly rate: $11.60 - $15.73

* Opportunities for advancement and professional growth

* Comprehensive benefits package, including weekly pay, 15-cent fuel discount, free daily meals, $10 low-cost health plans (for full-time team members), paid time off, family leave, wellness program, reward and recognition program, professional development, 401(k) retirement savings plan, paid parental leave, adoption assistance, and flexible schedule

About Us

Pilot Company is a dynamic and inclusive environment where team members have the opportunity to build an atmosphere with their coworkers and make a better day for every type of guest. We're passionate about providing exceptional customer experiences and making a positive impact on our community and the lives of our team members.



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