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Global Platform Support Specialist

3 weeks ago


Étreux, Hauts-de-France, United States Mirakl Full time

**Unlock Career Growth at Mirakl**

We are seeking a skilled Senior Technical Support Engineer to join our team in Boston. As a trusted advisor for our international clients, you will be responsible for mastering our platform, owning client relationships, driving continuous improvement, and solving complex problems.

The successful candidate will have a strong background in technical support, with 5+ years of experience in a SaaS or similar technical environment. They will also possess strong proficiency with SQL, APIs, SMTP, and SaaS solutions.

In this role, you will work closely with developers, product managers, and customer success teams to deliver exceptional customer experiences. You will use advanced tools to analyze and resolve complex technical issues, contributing to the evolution of our processes and AI-based tools.

We offer a comprehensive compensation package, including a salary range of $115,000 - $145,000 per year, depending on experience.

About the Team

We are a global powerhouse of 10 talented professionals based in the US (Boston) and in France (Paris, and Bordeaux). Together, we provide world-class technical support to Mirakl's diverse portfolio of clients and partners.

We thrive on innovation, technical excellence, and a shared commitment to exceeding client expectations.