Customer Experience Professional

3 weeks ago


Kansas City, Kansas, United States Knit RiteThuasne USA Full time
Job Overview

The Customer Experience Professional at Knit Rite/Thuasne USA plays a pivotal role in enhancing customer satisfaction by resolving complex issues and contributing to the improvement of products and services.

Key Responsibilities:
  • Manage and resolve moderate to complex customer concerns through various communication channels.
  • Serve as an escalation point for junior specialists, assisting with more intricate inquiries.
  • Troubleshoot technical problems related to our products or services.
  • Document and track issues thoroughly in our CRM system, ensuring follow-up with customers when necessary.
  • Identify recurring customer issues and collaborate with cross-functional teams to improve product and service offerings.
  • Mentor and coach entry-level specialists to enhance team performance.
  • Contribute to the development of customer service policies and procedures.
Requirements:
  • Associate's degree or equivalent experience.
  • 2-3 years of customer service experience, with some experience in handling complex issues.
  • Proficient in troubleshooting and problem-solving.
  • Experience with CRM systems and ticketing tools.
  • Excellent communication and interpersonal skills.
Compensation and Benefits:
  • $55,000 - $65,000 per year, depending on experience.
  • Holiday pay and paid time off.
  • Ongoing training and professional development opportunities.


  • Kansas City, Kansas, United States Penn National Gaming Full time

    Food Cashier and Sales AssociatePenn National Gaming is looking for a highly motivated and customer-focused individual to join our team as a Food Cashier. This role is perfect for someone who is passionate about delivering exceptional customer experiences and working in a dynamic environment.Use sales techniques to increase average transaction value and...


  • Kansas City, Kansas, United States Penn National Gaming Full time

    We are looking for a Customer Experience Specialist to join our team at Penn National Gaming. In this role, you will be responsible for delivering exceptional customer service and creating a positive dining experience for our guests.Your Key Responsibilities Will Include:Welcoming and greeting customers in a friendly and professional mannerAssisting...


  • Kansas City, Kansas, United States Baxter Auto Group Full time

    Take the next step in your career with Baxter Auto Group, a forward-thinking automotive retail group serving communities across the Midwest. With 20 dealerships representing top brands, we're committed to transforming the auto industry through exceptional employee experiences.">Career Opportunities">We're seeking a talented Service Advisor to join our team,...


  • Kansas City, Kansas, United States Coach Full time

    **Deliver Exceptional Customer Service:**As a Seasonal Sales Associate at Coach, your primary responsibility will be to deliver an exceptional customer experience. You will meet customer needs, discuss product features, and complete daily operational tasks.Our Store Offers:A fun and dynamic work environment;The opportunity to work with a talented team of...


  • Kansas City, Kansas, United States Jack in the Box Full time

    **Job Summary**We are looking for a highly skilled and customer-focused individual to join our Drive-Thru team at Jack in the Box in Kansas City, KS. As a Drive-Thru Cashier, you will be responsible for interacting with guests, processing transactions, and ensuring a seamless customer experience.The successful candidate will have excellent communication and...


  • Kansas City, Kansas, United States Family Dollar Full time

    Job Overview"]Family Dollar is a leading discount retailer offering a wide range of products at affordable prices. As a Customer Service Representative, you will play a key role in delivering exceptional customer experiences and contributing to the company's success."]Key Responsibilities:"]• Greet customers and assist them with selection of...


  • Kansas City, Kansas, United States Knitwell Group Full time

    About the RoleWe are seeking a highly motivated Fashion Sales Professional to join our team at Legends Outlet Kansas City.Job Description:This role is responsible for providing exceptional customer service, driving revenue growth, and maintaining a safe and well-maintained store environment.Key Responsibilities:Deliver outstanding customer service by...


  • Kansas City, Kansas, United States Jack in the Box Full time

    About Us">Jack in the Box is a fast-paced and dynamic company that prides itself on providing an exceptional dining experience to our guests. We're committed to serving high-quality food and beverages in a clean and welcoming environment.">Your Role">We're seeking a skilled and dedicated Crew Member to join our team! As a Crew Member, you will be responsible...


  • Kansas City, Kansas, United States Carter'sOshKosh Full time

    About the RoleWe are seeking a skilled Customer Experience Specialist to join our team at Carters. As a Sales Associate, you will be the first point of contact for customers, providing exceptional service and support throughout their shopping experience.Key ResponsibilitiesWelcome customers with a warm greeting and provide assistance with product styles,...


  • Kansas City, Kansas, United States Kansas City Residence Inn at The Legends Full time

    About Our TeamWe are a dynamic and fast-paced team at the Kansas City Residence Inn at The Legends, dedicated to providing exceptional guest experiences and exceeding expectations in every way.Key Responsibilities:Provide warm and genuine customer service to guests, responding to their needs and concerns in a timely and professional manner.Manage front desk...


  • Kansas City, Kansas, United States Aeropostale Full time

    Aeropostale is seeking a Customer Experience Associate to join our team. As a Customer Experience Associate, you will be responsible for creating a positive and engaging shopping experience for our customers. Key responsibilities include engaging with customers to create an amazing shopping experience, achieving and exceeding sales goals by utilizing...


  • Kansas City, Kansas, United States Balls Foods Full time

    Creating Lasting ImpressionsAs a Sales Floor Associate, you'll be the final step in making a great impression on our customers. You'll learn how to provide exceptional customer service and create a lasting impact that will keep customers coming back.Our team is dedicated to delivering great food, great benefits, and a great work environment. We're passionate...


  • Kansas City, Kansas, United States Hendrick Automotive Group Full time

    Job OverviewWe are seeking a highly skilled and experienced individual to join our team as a Customer Experience Associate. This role is responsible for ensuring a positive and engaging experience for our customers, while also providing administrative support to the sales department.


  • Kansas City, Kansas, United States Old Navy Full time

    About the Role: We are seeking a highly motivated and fashion-conscious individual to join our sales team as a Retail Sales Associate. In this role, you will be responsible for driving sales, creating memorable customer experiences, and executing company processes and procedures.Key Responsibilities:Drive sales by showcasing our latest products and...


  • Kansas City, Kansas, United States Torrid Full time

    Torrid seeks a Customer Experience Representative to provide exceptional service and support on the sales floor. Key responsibilities include ensuring all visual standards are met, performing register functions with a focus on add-on sales, and assisting in stockroom organization.Key ResponsibilitiesProvide an amazing shopping experience that encourages...


  • Kansas City, Kansas, United States Spectrum Full time

    **Spectrum Job Description:**We're seeking highly motivated Retail Sales Specialists to join our team at Spectrum.As a Retail Sales Specialist, you'll play a key role in delivering exceptional customer experiences and meeting sales targets.Responsibilities:**Develop and maintain strong relationships with customers.Sell our range of wireless, TV, and internet...


  • Kansas City, Kansas, United States Baxter Auto Group Full time

    Your Purpose as a Lot PorterAs a Lot Porter, your primary responsibility will be to provide exceptional customer service and support to our team members. This includes greeting and assisting customers in the Service Department, moving and parking cars around the dealership, and transporting vehicles to various locations.We believe that every individual has...


  • Kansas City, Kansas, United States CVS Health Full time

    Key ResponsibilitiesThe ideal candidate will have excellent communication skills, be able to work effectively in a fast-paced environment, and possess a strong commitment to customer satisfaction. Key responsibilities include:Delivering exceptional customer service by engaging with customers, addressing concerns, and offering personalized solutionsSupporting...


  • Kansas City, Kansas, United States Carter'sOshKosh Full time

    Carters, OshKosh Bgosh, Skip Hop, and Little Planet brands are designed to provide quality products for babies and young children.We believe in creating a diverse environment and are proud to be an equal opportunity employer.As a Sales Associate, you will be responsible for:Welcoming customers and providing exceptional customer service.Assisting with point...


  • Kansas City, Kansas, United States Burger King- 36th & State Ave Full time

    Job DescriptionWe are seeking a motivated individual to join our crew as a Crew MemberThis role involves working in a dynamic kitchen environment where you will be responsible for preparing food, maintaining cleanliness, and providing exceptional customer serviceYou will have the opportunity to work collaboratively with our team to ensure seamless operations...