Senior Customer Service Manager

3 weeks ago

Hillsboro, United States APPLIED MATERIALS Full time
Job Overview

We are seeking a Senior Customer Service Manager to lead our customer-facing team in the wafer fab equipment space. This role is responsible for developing and maintaining strong relationships with customers, managing a team of customer engineers, and driving business growth through account planning and execution.

Key Responsibilities:
  • Develops and maintains customer relationships through regular visits and effective communication.
  • Manages a team of customer engineers, providing coaching, direction, and performance evaluations.
  • Responsible for salary planning, career development, and corrective actions as needed.
  • Initiates reports necessary for business success and serves as the primary interface with Product Divisions.
  • Monitors the CSD Award Program and mentorship program to ensure new engineers have a defined mentor.
  • Executes escalation procedures and provides support plans for system sales to CSD Management, Sales, and Field Engineering.
  • Responsible for financial forecasting and cost efficiency within the district, measured by financial results.
  • Manages RMA procedures, measures engineer effectiveness, and takes corrective action when necessary.
Functional Knowledge:
  • Solid understanding of semiconductor manufacturing and wafer fab equipment operational and service experience.
  • Analytical skills to review relevant factors and make informed decisions.
Business Expertise:
  • Receives objectives with goals and processes to meet those goals, recommending changes to unit or sub-unit policies as needed.
Leadership:
  • Provides direction to employees according to established policies and management guidance, administering company policies affecting subordinate employees.
Problem Solving:
  • Exercises judgment within defined procedures and policies to determine appropriate action.
Impact:
  • Erroneous decisions or failure to achieve results will cause delays in schedules.
Interpersonal Skills:
  • Interaction requires gaining cooperation from others, presenting technical information on specific projects or schedules.

This position requires a deep understanding of Applied Materials' global Standards of Business Conduct and compliance with these standards at all times. It demands the highest level of ethical conduct reflecting Applied Materials' core values.

Qualifications:Education:Bachelor's DegreeSkillsCertifications:Languages:Years of Experience:4 - 7 YearsWork Experience:Benefits:

This role offers a comprehensive benefits package, including a competitive salary range of $92,000 - $126,500 per year, based on location, hire grade, job-related knowledge, skills, experience, and internal equity. Additionally, candidates may be eligible for participation in a bonus and stock award program.

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

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